Associate, ESM Operations Support Center

Capital One • McLean, VA

1d

About The Position

Associate, ESM Operations Support Center The Enterprise Supplier Management Operations (ESM Ops) team is seeking a highly skilled communicator to educate our customers, Capital One associates and external vendors, on Capital One’s Procure-to-Pay (P2P) process in Coupa. This individual will assist with troubleshooting customer issues with a focus on process improvements to create a more intuitive P2P customer experience. The ideal candidate will be detail oriented, have excellent problem solving and communication skills, combined with a passion for servicing customers and resolving complicated issues. Associates must be able to work autonomously and with other COF associates when resolving and researching various issues/requests. Successful associates are self-motivated, possess strong decision making ability, and are comfortable researching and solving problems across multiple areas and systems.

Requirements

• High School Diploma, GED or Equivalent Certification
• At least 2 years of customer service experience

Nice To Haves

• Associate’s degree or Bachelor’s degree
• At least 1 year of experience in Google Suite
• At least 1 year of procurement experience

Responsibilities

• Interact across different communication channels and systems to resolve customer issues
• Identify and research root causes of customer pain points to help develop process improvements
• Manage customer inquiries, with a focus on providing timely responses
• Communicate clearly, concisely, and effectively to internal and external customers, as well as intra-team
• Self prioritize the management of customer inquiries and project work on a daily basis

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED