Associate IV, Ferndale IT Support

Phillips 66•Ferndale, WA

3d•Onsite

About The Position

As an Associate IV, Ferndale IT Support, supporting our Ferndale Refinery, you will help keep critical IT systems running smoothly and securely. You’ll join a dynamic IT team where you monitor and support infrastructure and end-user technologies, troubleshoot issues, and learn from experienced professionals. This is a great opportunity to grow your technical skills in a fast-paced industrial environment while contributing to safe, reliable operations at Phillips 66.

Requirements

Legally authorized to work in the job posting country
Willing and able to obtain a Transportation Worker Identification Card (TWIC)
Must be willing and able, with or without reasonable accommodation, to comply with the following:
Travel up to 5%
Work extended hours, which may include evenings, weekends, and holidays, and perform occasional on-call (24x7) duties as needed
Wear fire retardant clothing and personal protective equipment (such as steel-toe shoes, ear and eye protection)
High School Diploma or GED equivalent
1 or more years of experience working with IT procedures and/or systems
Intermediate or greater proficiency supporting end-user environments, infrastructure components, or basic system administration tasks

Nice To Haves

5 or more years of experience working with IT procedures and/or systems
Working knowledge of:
Microsoft Power Suite
System testing
Basic network and security tools
Strong leadership skills and ability to influence individuals and groups
Ability to manage and perform multiple tasks concurrently, even under tough circumstances
Plans and aligns work to meet organizational goals, prioritizing tasks and resources effectively
Comfort learning new technologies and adapting within a fast-moving IT environment
Strong communication skills and a collaborative, customer focused approach
Demonstrated initiative in improving processes or suggesting solutions to enhance system performance
Foundational ability to monitor, diagnose, and resolve routine technology issues with guidance
Basic understanding of operating systems, security practices, and standard IT processes
Strong attention to detail, reliability, and willingness to follow established procedures

Responsibilities

Support reliable end-user IT services by troubleshooting basic hardware, software, network, and system performance issues and escalating as needed.
Monitor system hardware, networks, and infrastructure software, logging incidents and supporting routine system, website, and application performance tests.
Assist with day-to-day infrastructure and network operations, including simple configuration tasks, database and application updates, and hardware refresh activities with central teams and suppliers.
Support information security by monitoring security measures, following access control procedures, and promptly reporting potential security issues.
Track, maintain, and document IT assets, configurations, incidents, and changes using standard tools and procedures.
Operate basic IT equipment and tools safely in refinery and field environments, following established work instructions and safety practices.
Participate in after-hours/on-call schedules to support critical systems and infrastructure as needed.
Contribute to continuous improvement by suggesting process enhancements and helping update knowledge articles and technical documentation.