IT Operations Associate IV

Conduent • Sandy, UT

14h • $26 - $27

About The Position

The IT Operations Associate IV, Level 1 Windows Administrator, is responsible
for supporting Conduent’s Windows-based server infrastructure and participating
in Command Center operations. This role includes proactive monitoring, incident
response, performance tuning, and basic troubleshooting of virtual and physical
Windows servers. The position also supports GCC functions such as hotline
coverage, ticket creation, and escalation of major incidents.

Requirements

• Minimum 1 year of experience with Windows Server administration.
• Experience with VMware virtualization.
• General understanding of VM management best practices.
• Ability to troubleshoot OS-level issues (disk, resource utilization, network, basic applications).
• Respond to automated and manual alerts.
• Experience with ticketing systems (e.g., ServiceNow) and incident resolution.
• Basic knowledge of monitoring platforms (e.g., SolarWinds).
• Must pass a drug test and federal background check.
• Strong documentation and communication skills.
• Team-oriented with the ability to work with external resources.
• Self-guided work ethic and ability to manage tasks independently.
• Effective communication in a cross-matrix organizational structure.

Nice To Haves

• General knowledge of endpoint protection.
• Eagerness to learn new technologies and pursue continuous growth.
• Strong deductive reasoning and problem-solving skills.
• Basic understanding of Active Directory.
• Virtualization certifications.
• Windows Server certifications.

Responsibilities

• Monitor server utilization including CPU, memory, disk, and network performance.
• Perform utilization reviews and support remediation efforts (e.g., clearing temp files, working sets).
• Reduce C:\ drive usage and monitor non-root drive utilization.
• Escalate issues related to high packet loss or server outages.
• Log out disconnected users to reduce server load.
• Migrate virtual servers between hosts to resolve over-utilization or degraded performance.
• Participate in Major Incident bridges and collaborate with technical/business teams.
• Assist Level 2 Technicians with basic diagnostics and health reviews.
• Verify VMware Tools status on virtual machines.
• Use Microsoft toolkits and OS applications to diagnose and resolve issues.
• Troubleshoot basic networking issues (e.g., vNIC, proxy settings).
• Reboot or power cycle servers via RDP or VMware tools.
• Perform performance tuning tasks.
• Provide basic reporting data upon BU request (not for audit purposes).
• Support GCC functions including hotline support, monitoring coverage, and issue intake.

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree