Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Medical Receptionist is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions Schedule: Monday to Friday, 8 AM- 5 PM Location: Onsite - 2226 E Semoran Blvd, Apopka, FL 32703
Requirements
- High School Diploma/GED (or higher)
- 1+ years of front office customer service experience
Nice To Haves
- Bilingual in Spanish/English
Responsibilities
- Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
- Represents the Company in a professional manner, following all Company policies and procedures
- Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel
- Receives incoming telephone calls in a prompt and courteous manner
- Performs clerical duties as directed
- Assists with the inventory and maintenance of business office supplies and the completion of business office reports
- Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures
- Performs other duties as assigned
- Must have consistent, punctual and reliable attendance
- Ability to travel may be required
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
