Asst Restaurant Manager

Avion Hospitality•Tulsa, OK

About The Position

Assistant Restaurant & Room Service Manager In Room Dining Program – oversee IRD Program. Adhere to Hyatt Brand Standards and Avion Operational Procedures. Manage all aspects – set up, products, staff, labor, operation, phone script, and in room collateral. You will play a key role in creating and programing Room Service – correlates to the New Concept Restaurant. Job Description – · Ensuring menu items are available and that food and drink orders are prepared according to standards. · Managing special requests, dietary restrictions, or customized orders for guests. · Maintaining the cleanliness and organization of the room service storage areas. · Overseeing the preparation and presentation of food and beverages to ensure they meet the hotels standards. · Conducting regular inspections to ensure cleanliness, sanitation, and adherence to health and safety regulations. · Overseeing the room service order process, from guest request to food delivery. · Managing peak times and ensuring timely service during busy periods. · Communicating with the front desk, housekeeping, and kitchen to ensure seamless room service operations. · Ensuring guests receive timely and efficient room service, including food, beverages, and amenities. · Addressing and resolving any guest complaints or issues related to room service. · Maintaining high standards of customer service and guest satisfaction. · Maintain Staff retention and Guest quality · Supervising Staff and Procedures · Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue, and ensure a competitive position in the market · Recruit and select talented team members who will enhance the brands culture and provide opportunities for growth and development to retain staff · Ability and knowledge of food trailer operations and efficiencies. · Keep up to date with Critical Action Plan & Management Operating Plan · Abide by the AOR (Area of Responsibility) · Work with Director of Food & Beverage on strategy & driving revenue · Any other tasks or assignments assigned to you

Requirements

4+ years of relevant experience in a hotel environment with independent restaurants
Proven track record achieving business results across multiple businesses
History of leading, motivating, and coaching teams to achieve objectives
Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
Excellent oral and written communication skills, including ability to communicate in English
Excellent interpersonal skills with ability to advise effectively and tactfully, counsel, coach, resolve conflict, and negotiate within all levels of an organization
Internal and external customer-focused with sound judgment, excellent financial and strategic skills, and restaurant profit and loss analysis experience
"Win together" mentality
Basic proficiency with Microsoft Office Product Suite, advanced proficiency preferred
Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
Always maintain a professional appearance and manner
Ability to be mobile for significant distances between and within buildings
Ability to observe performance and detect signs of emergency situations and respond with proper action
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
Working with Sales team/dept on providing all guest needs and service
Ability to multi-task and delegate day-to-day operations and admin, special projects, & duties

Responsibilities

Ensuring menu items are available and that food and drink orders are prepared according to standards.
Managing special requests, dietary restrictions, or customized orders for guests.
Maintaining the cleanliness and organization of the room service storage areas.
Overseeing the preparation and presentation of food and beverages to ensure they meet the hotels standards.
Conducting regular inspections to ensure cleanliness, sanitation, and adherence to health and safety regulations.
Overseeing the room service order process, from guest request to food delivery.
Managing peak times and ensuring timely service during busy periods.
Communicating with the front desk, housekeeping, and kitchen to ensure seamless room service operations.
Ensuring guests receive timely and efficient room service, including food, beverages, and amenities.
Addressing and resolving any guest complaints or issues related to room service.
Maintaining high standards of customer service and guest satisfaction.
Maintain Staff retention and Guest quality
Supervising Staff and Procedures
Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue, and ensure a competitive position in the market
Recruit and select talented team members who will enhance the brands culture and provide opportunities for growth and development to retain staff
Ability and knowledge of food trailer operations and efficiencies.
Keep up to date with Critical Action Plan & Management Operating Plan
Abide by the AOR (Area of Responsibility)
Work with Director of Food & Beverage on strategy & driving revenue
Any other tasks or assignments assigned to you