Availability Manager

Columbia Technology Partners

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About The Position

The Availability Manager ensures the reliability and continuity of mission‑critical services for a high‑profile Government client. This role leads cross‑team incident coordination, provides timely and concise executive‑level briefings to the client and Eagle Alliance senior leadership, and drives fast, informed decision‑making during high‑pressure events. The manager oversees full service‑restoration efforts and conducts post‑incident root cause analysis to prevent recurrence.

This is a M-F, 10pm - 6am or M-Th, 8pm - 6am shift

Requirements

• Bachelor's degree in a technical discipline and ten (10) years of System Administration experience required.
• Experience leading incident response or availability/reliability functions in complex enterprise or Government environments.
• Strong communication skills, including briefing senior and executive leadership.
• Ability to make sound, time‑critical decisions under pressure.
• Familiarity with incident and problem management practices, including root cause analysis methodologies.
• U.S. Citizenship is required for all applicants.
• Employment is contingent upon successful completion of a security background investigation and polygraph.
• DOD 8570 Certification
• This position requires an active Security Clearance with appropriate Polygraph.

Nice To Haves

• Technical understanding of service operations, monitoring, or related infrastructure preferred.

Responsibilities

• Coordinate response efforts across multiple technical and operational teams during service outages and high‑impact events.
• Deliver clear, high‑level briefings to client leadership and Eagle Alliance senior leadership.
• Make rapid, time‑sensitive decisions to support mission‑critical operations.
• Lead structured root cause analysis activities once service is restored and ensure corrective actions are implemented.
• Document incident timelines, findings, and recommendations to improve overall service availability.

Benefits

• Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.
• Vision + Dental: Both free to you + paid in full by CTP.
• Retirement: 401k - 6% company contribution
• PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided.
• Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.
• Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.
• Profit Sharing Bonus: End of year cash gets added to your bottom-line.
• Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager