Banking Operations Analyst - Enterprise Capabilities - Digital

Western Alliance Bank•Phoenix, AZ

About The Position

As a Banking Operations Business Analyst you'll support Enterprise initiatives with the implementation of new products and enhancements to existing products and processes within the Payment and Digital space and act as a Functional SME, having a clear understanding of the business needs, processes, change impact, and end user experience. You'll be heavily involved in the testing of new products, enhancements, and changes, engaging with Quality Assurance and subject matter expert teams, helping to drive the conversations and observations on the quality of work and the overall success of our testing. You'll partner closely with a cross organizational team to include the operations and product subject matter experts, business leadership, project management, IT partners and vendor partners. Identify, develop, and write business unit requirements to support the business unit’s project and define system and functional requirements. Facilitate meetings designed to produce the results needed; work closely with team members and independently to meet our plan. Support the project throughout the development and testing efforts and directly support and lead testing, joining the SME business experts and project team. Lead smaller scale business unit efforts (outside of EPMO ran projects) as the functional project lead and prepare summary communications at regular intervals on the project’s status. Participate in process improvement initiatives and help drive automation projects which are typically smaller in scale with an IT lead. Ensure that the teams understand the objectives and that the testing results are either in line with expectations and when they are not; help drive the conversation of what changes are needed and the priority of those changes Digital Channel Expertise: Strong understanding of Business and Consumer Online Banking platforms, digital payments, and channel capabilities, with a focus on secure, scalable, and user‑friendly solutions. Client Experience (CX/UX) Mindset: Ability to evaluate and influence digital experiences through a client‑centric lens, ensuring usability, accessibility, and intuitive end‑to‑end journeys are embedded in requirements and testing. UAT & Quality Leadership: Proven ability to lead and support User Acceptance Testing for digital solutions, ensuring functional accuracy, positive user experience, and readiness for production release. Cross‑Functional Collaboration: Effective partnership with product, design, operations, technology, and vendor teams to deliver high‑quality digital outcomes aligned to business objectives.

Requirements

3+ years of related experience supporting digital banking, payments, treasury management services, project management, or IT application support within financial services.
Bachelor's degree or equivalent experience
Intermediate knowledge of Business and Consumer Online Banking platforms, including digital channel features, user administration, entitlements, payments, and integrations with core and ancillary systems is preferred.
Understanding of client experience (CX/UX) principles, including usability, accessibility, and customer journey considerations, with the ability to translate business and client needs into functional requirements that improve the end‑user experience.
Hands‑on experience supporting and leading User Acceptance Testing (UAT), including test case creation, execution coordination with SMEs, defect tracking, validation of fixes, and readiness for business sign‑off.
Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Intermediate Experience in documenting workflows, processes, functional designs, and managing a timeline/project task list and testing/implementation effort.
Payments knowledge to include payment types (ACH, Wires, SWIFT, RTP, Digital Assets) and file transfer protocol (FTP/SFTP) and API banking (helpful).
Advanced speaking and writing communication skills.

Responsibilities

Support Enterprise initiatives with the implementation of new products and enhancements to existing products and processes within the Payment and Digital space
Act as a Functional SME, having a clear understanding of the business needs, processes, change impact, and end user experience
Heavily involved in the testing of new products, enhancements, and changes, engaging with Quality Assurance and subject matter expert teams, helping to drive the conversations and observations on the quality of work and the overall success of our testing
Partner closely with a cross organizational team to include the operations and product subject matter experts, business leadership, project management, IT partners and vendor partners
Identify, develop, and write business unit requirements to support the business unit’s project and define system and functional requirements
Facilitate meetings designed to produce the results needed; work closely with team members and independently to meet our plan
Support the project throughout the development and testing efforts and directly support and lead testing, joining the SME business experts and project team
Lead smaller scale business unit efforts (outside of EPMO ran projects) as the functional project lead and prepare summary communications at regular intervals on the project’s status
Participate in process improvement initiatives and help drive automation projects which are typically smaller in scale with an IT lead
Ensure that the teams understand the objectives and that the testing results are either in line with expectations and when they are not; help drive the conversation of what changes are needed and the priority of those changes