Deposit Operations Analyst, Digital Banking

Forbright Bank•Chevy Chase, MD

2d•$60,000 - $66,000•Hybrid

About The Position

The Deposit Operations Analyst, Digital Banking, is an analysis-driven operational role responsible for executing and improving designated Deposit Operations functions through trend analysis and proactive risk/control insights. The Analyst owns specific day-to-day, task-driven analysis, but is also responsible for delivering accurate, timely outcomes and recommending systemic improvements to processes, controls, and recurring support needs. The role operates independently on analytical deliverables, applies judgment within procedural parameters for assigned functions, and provides support while escalating unresolved issues to leadership. This is a hybrid role and the Analyst must 1.) be located within a reasonable proximity to the Washington DC/Chevy Chase, Maryland area, and 2.) work in the office 2-3 days/week.

Requirements

High School Diploma required, Bachelorâs Degree preferred
Minimum of 3 years of bank operations experience required; 5+ years of experience or more years preferred
Prior item/check/payment processing experience preferred
Demonstrated problem-solving skills with the ability to identify trends, recommend systemic fixes, and support prevention strategies
Strong working knowledge of applicable regulations; ability to identify potential compliance issues and support regulatory analysis, exams, and reporting
Functional knowledge/understanding of accounting concepts and process preferred
Experience working in a fast paced, deadline-driven environment
Proficiency in the use of PC software tools for reports, audits, and analysis
Ability to establish positive working relationships and collaboration across the organization
Requires ability to work with minimal supervision
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem-solving and time management skills
Self-motivated, self-directed, and results oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach

Nice To Haves

National Check Professional (NCP) accreditation preferred

Responsibilities

Manage the end-to-end processing of functions that require daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and resolution of exceptions (such as duplicate/suspect items), while ensuring adherence to documented procedures and controls, like the Mobile Remote Deposit Capture (RDC/mRDC) function
For these functions, perform reconciliation and monitoring activities, including balancing/settlement validation, investigating variances, and coordinating reconciliation sign-offs when required within role-specific limits
Analyze transaction trends and volumes for assigned functions, identify drivers of exceptions/contacts, and recommend process improvements to reduce repeat issues and improve throughput and accuracy
Prepare and/or approve adjustments impacting the General Ledger within role-specific limits, analyze reconciliation variances, coordinate reconciliations, and support accurate documentation and sign-offs
Serve as a first and primary point of contact to Tier II phone support calls for the Deposit Operations department, delivering timely internal support, troubleshooting, and issue triage
Analyze Tier II support trends (contact drivers, repeat issues, error patterns), and recommend systemic or holistic improvements to reduce routine support needs through better procedures, job aids, and/or upstream fixes
Assess risk trends and control effectiveness for owned functions, identifying emerging issues and recommending corrective actions to reduce operational, financial, and regulatory exposure
Provide analytical support to escalations, including root-cause identification and recommended solutions.
Share insights, reporting, and best practices with peers and leaders; collaborate cross-functionally to resolve recurring issues and improve service and controls
Participate in service and process improvement initiatives by identifying inefficiencies and recommending enhancements to operational workflows and controls
Support special projects and implementation activities for new procedures, controls, or technologies as assigned
Comply with all bank policies, audit standards, regulatory mandates, and all required compliance training.
Perform other duties as assigned

Benefits

Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
Best Workplaces for Commuters 2023 & 2024 winner
The Washington Post Top Workplaces 2023, 2024, and 2025 winner
American Banker Best Banks to Work For 2023 winner