BDC Representative

RUSS DARROW GROUP•Milwaukee, WI

About The Position

Russ Darrow Metro Mazda is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees. Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Requirements

Strong work ethic
Strong internet and computer skills
Strong and professional communication skills
Attention to detail
Enthusiastic to learn and desire for ongoing training
Maintain a clean and professional appearance
Self-motivated and goal oriented
Desire for a long-term position
Must be able to work flexible hours, including some evenings and Saturdays
Prior customer service, call center or telecommunications experience is required
Ability to pass a background check and drug screening

Nice To Haves

Prior automotive experience is preferred, but not required

Responsibilities

Assist customers shopping online and over the phone in their vehicle purchase process
Answering incoming sales calls and building customer relationships, while delivering exceptional customer service
Respond to customer’s online requests
Schedule appointments for the sales team
Communicate with customers via email, phone, text and live chat
Communicate with team, other sales staff, and management to ensure customer satisfaction
Use a variety of programs to obtain information for customers regarding pricing, vehicle details and availability
Attend department trainings
Perform other duties as assigned