BDC Supervisor

MSX International • Troy, MI

2d

About The Position

The BDC Manager for Mobile Service will be responsible for leading a specialized team of four agents dedicated to the growth and operational excellence of Hyundai Mobile Service operations. This role focuses on transforming the traditional service scheduling model into a proactive, remote-first customer experience. You will be the architect of the department’s processes, ensuring that every mobile service appointment is scheduled for maximum efficiency while maintaining Hyundai’s high standards for customer satisfaction.

Requirements

• Proven experience as a BDC Manager or Assistant Manager, preferably within a high-volume automotive service environment.
• Strong familiarity with Hyundai service systems and warranty/recall protocols is highly preferred.
• Demonstrated ability to build processes from the ground up and document workflows.
• Advanced proficiency in CRM software and Microsoft Excel for reporting purposes.
• Excellent leadership skills with a track record of managing teams of 4 or more individuals.
• Strategic thinker with an understanding of logistics and route optimization.

Responsibilities

• Team Leadership and Development
• Process Design and Implementation
• Reporting and Data Analysis
• Stakeholder Collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees