Benefits Support Specialist
About The Position
Benefits Support Specialist Schedule: Monday – Friday, 8:00 AM – 6:00pm EST Location: Onsite-Chesapeake, VA Training: 4 weeks of classroom training provided Pay Rate: $17.00 per hour- please note this rate may be below your state’s minimum wage. Consider this when applying. Job Summary: We are seeking a detail-oriented Benefits Support Specialists to support retirees and current employees with pension plan inquiries. This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information.
Requirements
- Call center or customer service experience preferred.
- Strong attention to detail and organizational skills.
- Basic typing and computer skills.
- Ability to multitask and navigate multiple systems.
- Must have a GED or High School Diploma
- Ability to pass a criminal background check
Responsibilities
- Answer calls from retirees and employees regarding pension and retirement benefits.
- Research and resolve inquiries using multiple systems and screens simultaneously.
- Accurately document member interactions and update records.
- Provide professional customer service in a call center environment.
- Support new business implementation and administrative tasks as needed.
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
