Benefits Support Specialist

Conduent • Chesapeake, VA

5d • $17 • Onsite

About The Position

We are seeking a detail-oriented Benefits Support Specialists to support
retirees and current employees with pension plan inquiries. This role combines
phone-based administrative support and customer service, assisting members by
navigating multiple systems to provide accurate benefits information.

Requirements

• Call center or customer service experience preferred.
• Strong attention to detail and organizational skills.
• Basic typing and computer skills.
• Ability to multitask and navigate multiple systems.
• Must have a GED or High School Diploma
• Ability to pass a criminal background check

Responsibilities

• Answer calls from retirees and employees regarding pension and retirement benefits.
• Research and resolve inquiries using multiple systems and screens simultaneously.
• Accurately document member interactions and update records.
• Provide professional customer service in a call center environment.
• Support new business implementation and administrative tasks as needed.

Benefits

• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED