Benefits Support Specialist

Conduent Human Resource Services, LLC•Chesapeake, VA

6d•Onsite

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Benefits Support Specialist Schedule: Monday – Friday, 8:00 AM – 6:00pm EST Location: Onsite-Chesapeake, VA Training: 4 weeks of classroom training provided Pay Rate: $17.00 per hour- please note this rate may be below your state’s minimum wage. Consider this when applying. Job Summary: We are seeking a detail-oriented Benefits Support Specialists to support retirees and current employees with pension plan inquiries. This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information.

Requirements

Call center or customer service experience preferred.
Strong attention to detail and organizational skills.
Basic typing and computer skills.
Ability to multitask and navigate multiple systems.
Must have a GED or High School Diploma
Ability to pass a criminal background check

Responsibilities

Answer calls from retirees and employees regarding pension and retirement benefits.
Research and resolve inquiries using multiple systems and screens simultaneously.
Accurately document member interactions and update records.
Provide professional customer service in a call center environment.
Support new business implementation and administrative tasks as needed.