Branch Service Manager

Diebold Nixdorf•Brea, CA

12d•$90,000 - $100,000

About The Position

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. The Branch Service Manager provides guidance and directions to the Field Service Technician group. Manages team efforts to install, debug and provide technical maintenance for the ATM, physical security product group and retail, mainly on customer premises. Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services and product repairs. Inspects and / or manages inspection of products for correct operation and resolves noted issues and / or escalates according to established procedure. Ensures all service and related support activity is performed according to contracted customer agreements and is delivered in a manner that enhances customer satisfaction. Territory: Must reside in Oakland, CA area – Territory includes Santa Rosa, Sonoma, Livermore, Oakland and San Jose, CA area.

Requirements

Bachelor's Degree or equivalent work experience required.
Typically has 6-8 years of experience in Field Service and typically 4-6 years leadership experience.
Manager, leader, managing direct reports, large teams.
Experience in field services electromechanical repairs.
Experience in computers and networking software.
Presents to leaders and teams on a regular basis.
Manage reporting data, to improve delivery service and Technician performance.
Create action plans
Intermediate to advance in Excel
Travel: 25 %
Territory: Must reside in Oakland, CA area – Territory includes Santa Rosa, Sonoma, Livermore, Oakland and San Jose, CA area.

Nice To Haves

Excellent communication skills
Self-starter takes initiative and adapts well to change.

Responsibilities

Provides clear and concise direction on a regular basis to Field Service teams across multiple locations.
Managing ATM and physical security products including VATS, vaults and under counter equipment and access points.
Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
Ensures provision of end-to-end support to address identified and potential issues.
Resolves key issues raised by teams, referring the most significant and complex to technical colleagues or senior management.
Manage procurement-related activity to ensure on time delivery and response to customer requirements.
Acts as liaison between customers, end-users and technical teams.
Managing technician accountability for appropriate processes, policies or procedures.
Establishes overall work processes and priorities.
Allocates people, budgets and resources.