Manager, Branch Service
About The Position
Is leadership in your DNA? Does supplying customers with top-shelf service and support while overseeing a sharp team of specialists strike the right chord? You just might be what we’re looking for. Canon USA, a trailblazer in technology, solutions, and services, is actively seeking a Manager, Branch Service to direct our incredible team of technical Digital Services Specialists who lead the charge in servicing and supporting Canon’s hardware and technology-based solutions. Your Impact We’re in need of a maestro to manage: - A team that services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software. - Selecting, hiring, training, and developing current and new technical representatives. - Addressing and resolving customer issues in a time-effective manner to achieve complete customer satisfaction. - The warehousing process as it relates to merchandise and inventory. - The development and education of the team as it relates to new technology in an evolving industry.
Requirements
- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time.
- Service management experience in the office technology industry.
- Hands-on field technical experience with a vast knowledge of electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
- Strong communication skills, including the desire to develop and lead a team.
- Possess excellent time management skills.
Nice To Haves
- Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle
Responsibilities
- Services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software.
- Selecting, hiring, training, and developing current and new technical representatives.
- Addressing and resolving customer issues in a time-effective manner to achieve complete customer satisfaction.
- The warehousing process as it relates to merchandise and inventory.
- The development and education of the team as it relates to new technology in an evolving industry.
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
