Branch Service Manager

Konica Minolta Business Solutions, U.S.A., Inc.•Oldsmar, FL

About The Position

Konica Minolta currently has an exciting opportunity for a Branch Service Manager to lead our service operations. This role is critical to ensuring exceptional customer experiences, operational efficiency, and team performance. We’re looking for a dynamic leader who can coach, develop, and motivate a talented technical team while driving service excellence and achieving business goals. The Branch Service Manager is responsible for overseeing daily service operations, ensuring optimal team productivity, and maintaining strong customer relationships. This role partners closely with Sales, Administration, and other internal teams to support seamless installations, fast issue resolution, and consistent service delivery.

Requirements

3–5 years of related experience as a Technical Manager, ideally within the managed print services, digital solutions, or related technology services industry.
A+ and Network+ certification (or equivalent technical training) required.
Strong understanding of workflow solutions, security concepts, cost accounting principles, and MPS (Managed Print Services) solutions.
Exceptional customer relationship and communication skills.
Working knowledge of computer systems and operating environments, including Microsoft, Apple, and common network troubleshooting.
Proficiency in updating, maintaining, and analyzing spreadsheets (Excel or equivalent).
Reliable transportation and a valid driver’s license required.
Use of a personal vehicle is required; participation in the vehicle maintenance compensation program is included.
Ability to travel locally on a daily basis to support various customer sites.
Comfort using required technologies (e.g., handheld devices, laptops, mobile phones).
Strong time management and prioritization skills, with the ability to manage a dynamic workload and achieve effective daily results.
Consistently presents a professional appearance and demeanor.
Works effectively with customers at all levels.

Responsibilities

Manage service operations for the assigned branch or territory, ensuring efficiency, quality, and adherence to organizational standards.
Drive revenue and profitability within established objectives, pricing policies, and service guidelines.
Monitor and hold technicians accountable for the accuracy, timeliness, and completeness of all service activities, including invoices, timecards, and expense reports.
Ensure appropriate staffing levels to support workload, customer demand, and team coverage needs.
Coach, mentor, and develop service technicians to build technical expertise, customer service skills, and accountability.
Promote a positive, collaborative team culture focused on continuous improvement.
Conduct performance evaluations and implement corrective actions when necessary.
Serve as the escalation point for customer issues, providing high‑quality support and driving prompt, effective resolution.
Collaborate with Sales and Administration to resolve concerns related to pricing, installation, configuration, and equipment performance.
Support customer satisfaction initiatives and ensure a consistent, professional service experience.
Maintain adequate inventory levels of supplies, parts, and equipment to support service delivery.
Oversee and optimize parts utilization, inventory controls, and operational expenses.