Brand and Experience Coordinator

Innovative Office Solutions LLC•Minneapolis, MN

1d•Onsite

About The Position

The Brand Ambassador is the face of Innovative. This role is responsible for creating exceptional first impressions for customers, partners, and employees while supporting tours, events, tradeshows, culture initiatives, and day-to-day branch operations. The ideal candidate is organized, energetic, service-minded, and passionate about delivering a standout guest and brand experience. This role will be full time in International Market Square building from 8-5 Monday – Friday.

Requirements

Must be in the office 5 days/week
Must be able to exercise judgment and make decisions to promote a smooth workflow
Must be experienced with interacting with senior level management
Strong computer skills, including Microsoft Suite (Word, Excel, Power Point)
Excellent customer service and communication skills, including the ability to assess problems and communicate solutions
High attention to detail while handling multiple tasks
Strong organization and prioritization skills
Works well under pressure and achieves deadlines.
Ability to work with detailed information accurately.

Responsibilities

Greet and welcome all guests and customers, ensuring a warm, professional first impression
Notify employees of guest arrivals and assist with directions or meeting logistics
Maintain clean, organized, and welcoming entryways, conference rooms, and guest spaces
Provide hospitality and tours for walk-in furniture customers
Coordinate and support showroom tours in partnership with Marketing and Furniture teams
Prepare tour materials, manage schedules, and track tour activity
Assist with small furniture orders for walk-in customers, including work orders
Maintain furniture sample library and showroom readiness
Coordinate logistics for tradeshows, customer events, and hospitality opportunities Registration, hotel arrangements, packing, shipping, and material tracking
Manage RSVPs, ticket logistics, and attendee communication
Capture attendee information and enter data into CRM
Support event setup, execution, and takedown
Coordinate and execute IMS visits, including tours, meetings, and events
Fulfill swag, marketing material, and rep requests
Assist Marketing with brand-related projects and event follow-up
Support brand consistency across all guest-facing experiences
Support Culture #WOW and Employee of the Month programs
Assist with employee activities and monthly engagement initiatives
Help with internal employee seating coordination
Order and maintain office, breakroom, and guest supplies
Manage storage room inventory
Identify opportunities to improve guest and employee experience
Coordinate building and space needs with Property Management
Support branch initiatives, CARE activities, and internal meetings as needed