Bursar

Rhodes College • Memphis, TN

8d

About The Position

The Bursar is responsible for overseeing the institution’s student financial services operations, including billing, receivables, payment processing, and account reconciliation. This role ensures accurate assessment and collection of tuition, fees, and other institutional charges while maintaining compliance with federal, state, and institutional policies. The Bursar provides strategic leadership in managing student accounts, implementing internal controls, and delivering high-quality customer service to students, families, and campus partners. The position collaborates closely with Financial Aid, Admissions, Information Services, Residence Life, Registrar, and other departments to ensure efficient financial operations and support the institution’s fiscal integrity.

Requirements

• Bachelor’s degree required
• 7 years of experience in students' accounts, bursar operations, or financial services required; experience in higher education is strongly preferred
• Commitment to collaboration and customer service
• Excellent verbal and written communication skills required
• Strong time management skills with the ability to meet deadlines
• Detail-oriented with the ability to maintain a high level of accuracy
• Proficiency in enterprise financial systems; Workday preferred

Nice To Haves

• experience in higher education is strongly preferred
• Proficiency in enterprise financial systems; Workday preferred

Responsibilities

• Oversee all student account operations, including billing, payment processing, refunds, and collections including assessing students for tuition, room, board, and all miscellaneous fees, billing students and their parents before each semester and periodically throughout the year
• Ensure clear communication to students and families regarding billing; provide excellent customer service to support students and families regarding financial responsibilities, billing issues, and payment options; work with families to resolve issues with billing and payment
• Manage student board plans by ensuring students are enrolled in the plan of their choice within available options, reconciling counts on each board plan between Workday and card reader system, and ensuring correct amount paid to food service provider for student board plans and declining balance accounts.
• Work closely with campus vendors including the bookstore, tuition refund insurance provider, and the student health insurance provider to ensure third-party charges are accurately assessed to student accounts
• Works closely with the Finance Office on Workday transactions, wire transfers, and related processes; success in the role requires professionalism and the ability to collaborate effectively with colleagues
• Prepare reconciliation of student accounts with the general ledger and provide support for annual financial audit documentation
• Determine when past due accounts should be placed with collection agencies and when to negotiate payment terms
• Manage the receipt of departmental and miscellaneous income into the proper college accounts
• Process 1098-T tax forms for current students at the end of each calendar year in accordance with federal regulations.
• Serve as the College’s primary liaison with the student billing and payment portal vendor, tuition refund insurance vendor, and collection agencies
• Work closely with the Financial Aid and Finance offices to ensure federal funds for Pell, SEOG, and federal work-study are drawn timely and accurately through the G5 system
• Reconcile enrollment each semester between student account records and Registrar enrollment records

Benefits

• 403 (b) Retirement
• Medical, Dental, and Vision Insurance
• Vacation Time (23 days)
• Sick Time (12 days)
• Paid Holidays (21 days)
• Employee Assistance Program
• Long-Term & Short-Term Disability
• Life and AD&D Insurance
• Tuition Remission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level