Bursar

Tennessee Board of Regents•Cleveland, OH

9d•Onsite

About The Position

The Bursar provides strategic leadership and operational oversight for all student financial services functions, including billing, receivables, collections, cashiering, refunds, and compliance with federal and state regulations. The Bursar ensures accurate and timely student account processing while delivering high-quality customer service to students, families, and campus partners.

Requirements

Bachelor’s degree from an accredited institution.
Minimum of five (5) years of experience in any combination of:
At least three (3) years of direct supervision of staff, defined as assigning work, evaluating performance, and providing guidance.
Accounting (e.g., reconciliation, fund allocation, receivables, etc.).
Business management (e.g., develop/implement strategies, training, leading projects, reporting outcomes, etc.).
Finance (e.g., forecasting, financial reports, accounts receivable/payable, audit, etc.).
Proficiency in Google Suite and Microsoft Suite for reporting, tracking, and documentation.
Ability to manage multiple projects and initiatives simultaneously, ensuring timely completion and effective follow-up.
Strong communication and interpersonal skills to interact professionally with students, faculty, staff, and external partners.
Ensure compliance with College, TBR, and state/federal regulations (e.g., Title IV, FERPA).
Manage student billing, payments, reconciliations, and financial reporting using GAAP (Generally accepted accounting principles).
Use Banner Finance or similar systems to extract and analyze data for operations and reporting.
Review financial data to identify discrepancies, trends, or potential issues.
Evaluate situations independently and handle confidential information responsibly.
Effectively manage priorities and projects, develop staff through training and supervision, and coordinate with college offices to improve processes and student outcomes.

Responsibilities

Direct and oversee student billing, tuition and fee assessment, payment processing, and account reconciliation.
Ensure accuracy and timeliness of all financial transactions in compliance with institutional accounting standards.
Manage cashiering operations and maintain strong internal controls, including PCI (Payment Card Industry) compliance.
Provide effective service and resolution for complex student account inquiries and issues.
Develop, implement, and maintain policies and procedures that ensure compliance with federal, state, and institutional regulations.
Oversee collection processes, institutional write-offs, and bad debt management to reduce financial risk.
Coordinate and prepare for internal and external audits, ensuring proper documentation and adherence to regulations.
Monitor evolving regulatory requirements and update practices to maintain institutional compliance.
Manage relationships with third-party vendors, collection agencies, and payment plan providers.
Oversee administration of student payment plans and third-party billing programs.
Prepare and analyze financial and aging reports, reconciliations, and related documentation.
Provide financial data and insights to inform institutional decision-making and strategic planning.
Supervise Bursar Office staff, setting goals, monitoring performance, and fostering professional growth.
Provide training and development opportunities to strengthen staff skills in compliance, systems, and service.
Offer guidance and support to campus partners regarding Bursar-related policies and procedures.
Collaborate with Financial Aid, Registrar, and Enrollment Management offices to ensure coordinated student account processing.
Participate in committees and initiatives that enhance student financial services and retention.
Support institutional efforts to improve financial literacy and reduce student financial barriers.
Contribute to cross-departmental projects that promote operational efficiency and student success.
Serve on college committees as required.
The Bursar will be required to meet those standards now required or which may be required by the Tennessee State Board of Regents and the Southern Association of Colleges and Schools.
May be required to achieve additional skill, knowledge, or credential levels.
Perform other duties as assigned.

Benefits

Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HAS
Wellness Incentive Program (if enrolled in health)
Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
Employee Assistance Program
Longevity Pay
Retirement Options: State of TN Pension (TCRS), 401a, 401k with $50 match, 403b, and 457
Fourteen (14) Paid Holidays/Year
Sick and Annual Leave
Sick Leave Bank
State Employee Discount Program with over 900 merchants