Business Analyst, Global Retail Technology

Estée Lauder Companies

About The Position

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty. Description Study project objectives by gathering business and functional requirements, and evaluating output requirements/formats, translating business requirements into functional specification for technical development Design new systems/processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications. Proactively facilitate, communicates and drive alignments on multiple technical delivery teams on project goals to deliver excellent project under right scope expectation with effective solution implementation. Liaise technical and business requirements from multi⁃location teams. Responsible for working with source team to conduct data quality analysis on data of local affiliate consumer related data and work with affiliate business team and technical team to address and resolve data quality issue. Be capable of ensuring that the requests uphold the integrity of the system, comply with information security and IT standards. Responsible for testing and quality assurance, prepares test scripts for required features in solutions, supports system integration (SIT) and user acceptance testing (UAT). Drive and work with Technical teams (internal teams and external vendors) to coordinate end⁃to⁃end testing and performance testing. Provide hyper care support, prepare necessary training document for transition for on⁃going support for solution sustainability. Ensure proper documentation and scope changes communications. Monitor project progress by tracking activities, identifying risk areas, and executing corrective actions. Manage project changes with appropriate escalation and mitigation. Coordinate project handover activities, from project team to application support teams. Become subject matter expert across Consumer Data Platform and related CRM Applications and work with support team for ongoing troubleshooting or enhancements.

Requirements

Experience in system functional analyst and testing role in consumer data management system
Team Player, Can⁃Do attitude, solid problem⁃solving skills, attention to detail, and critical thinking abilities working in complex, multi⁃location teams and environments
Good understanding of project management life cycle
Familiarity with technical development and understanding of solution architecture
Strong analytical and problem solving skills
Ability to identify and prioritize tasks
High level of initiative and able to manage multiple tasks
Organized and self⁃motivated, with proven rapid learning capability
Strong customer orientation and culturally sensitive
Excellent interpersonal and communication skills
Fluent in English, any additional APAC language like Mandarin, Japanese, Korean, Thai a Plus
Builds awareness of strategy
Demonstrates mindset receptive to change
Seeks opportunities to grow breadth and depth of experience
Actively seeks feedback from others to continuously improve
Builds and leverages emotional intelligence
Develops ability to influence without authority
Demonstrates willingness to learn from experiences
Embodies an entrepreneurial spirit
Demonstrates continuous learning behaviors

Nice To Haves

Practical Experiences in following implementation is a Plus: Consumer Data Integration from multiple sources: Retail (POS) and Online (brand.com , 3rd party like Tmall, WeChat, etc., Social)
CRM applications like Consumer Analytics, Campaign Marketing Automation, Clienteling, Loyalty, Web App
Technical implementation and testing experience in: Solid SQL Skills, XML/JSON Skills
Enterprise⁃wide Integration tool Implementation/testing
Experience with JIRA, Confluence, and product lifecycle using Agile projects a definite plus
Cloud and open source technology implementation including Kafka, Spark, AKS MicroServices, BlogStorage a plus

Responsibilities

Study project objectives by gathering business and functional requirements, and evaluating output requirements/formats, translating business requirements into functional specification for technical development
Design new systems/processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.
Proactively facilitate, communicates and drive alignments on multiple technical delivery teams on project goals to deliver excellent project under right scope expectation with effective solution implementation.
Liaise technical and business requirements from multi⁃location teams.
Responsible for working with source team to conduct data quality analysis on data of local affiliate consumer related data and work with affiliate business team and technical team to address and resolve data quality issue.
Be capable of ensuring that the requests uphold the integrity of the system, comply with information security and IT standards.
Responsible for testing and quality assurance, prepares test scripts for required features in solutions, supports system integration (SIT) and user acceptance testing (UAT).
Drive and work with Technical teams (internal teams and external vendors) to coordinate end⁃to⁃end testing and performance testing.
Provide hyper care support, prepare necessary training document for transition for on⁃going support for solution sustainability.
Ensure proper documentation and scope changes communications.
Monitor project progress by tracking activities, identifying risk areas, and executing corrective actions.
Manage project changes with appropriate escalation and mitigation.
Coordinate project handover activities, from project team to application support teams.
Become subject matter expert across Consumer Data Platform and related CRM Applications and work with support team for ongoing troubleshooting or enhancements.

Benefits

In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.
In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others.
Many of these benefits are subsidized or fully paid for by the company.

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