Business Development Coordinator (BDC Rep)

D'Arcy Automobiles • Joliet, IL

3d

About The Position

At D'Arcy Automobiles we strive to make every customer a customer for life. Every employee at D'Arcy Automobiles is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Requirements

• Hours of operation will be 8:30am - 8pm with rotating Saturday shift, shift hours will vary
• At least one previous role based in customer service experience
• Team player with collaborative attitude
• Prompt and courteous demeanor
• Positive and enthusiastic personality
• Must have strong computer skills
• Must have a valid driver’s license
• Willing to submit to a background check

Nice To Haves

• Call center experience a plus
• Dealership experience a plus
• Bilingual a plus

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Benefits

• Medical
• Dental
• 401K
• Paid Training
• Paid Vacation
• Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed