Business Development & Customer Acquisition Associate

Wise Auto Group•Vacaville, CA

1d•$20 - $25•Onsite

About The Position

Hyundai of Vacaville is a leading automobile dealership in the heart of Vacaville, California. We are committed to providing exceptional service and a seamless experience for both our sales and service customers. We are currently seeking a motivated, dynamic, and results-driven Business Development Customer Acquisition Associate (BDC) to help drive business growth. The BDC Associate will work directly with the Sales and Service teams, focusing on both sales and service efforts to increase customer satisfaction and retention. This individual will set daily goals, ensure key performance metrics are met, and work closely with sales, service, and management teams to optimize customer engagement and appointment scheduling.

Requirements

Proven experience in a business development or call center management role, preferably in the automotive industry.
Strong understanding of sales and service processes, customer engagement, and appointment scheduling.
Excellent leadership and coaching skills with the ability to motivate a team to meet and exceed targets.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Excellent verbal and written communication skills.
Experience with CRM software and phone systems.
Ability to work independently, as well as collaboratively with other departments.
Ability to analyze data and make informed decisions based on performance metrics.
Positive, professional demeanor and a passion for providing excellent customer service.

Responsibilities

Lead BDC efforts, ensuring they are meeting performance goals related to CSI (Customer Satisfaction Index), appointments made, and appointment show rate.
Develop and implement strategies to drive sales and service appointments for both new and existing customers.
Monitor and track key performance indicators (KPIs) such as call volume, appointment conversion rates, and show rates.
Work closely with the sales and service teams to ensure smooth follow-up on customer inquiries, appointments, and customer service issues.
Manage and respond to customer inquiries via phone, email, and chat, ensuring a high level of professionalism and customer satisfaction.
Create and maintain accurate records of customer interactions and appointments in CRM systems.
Assist in developing scripts, processes, and best practices to improve lead generation and customer retention efforts.
Ensure all customer inquiries are addressed in a timely and efficient manner, while adhering to company policies and procedures.
Develop and maintain a positive, high-energy, and customer-focused environment for the BDC team.
Provide regular reports to senior management on BDC performance, metrics, and trends.