Business Office Support

Illinois Sports Med & Ortho Surgery Ctr•Morton Grove, IL

About The Position

Works in the business office of the center in the areas of Patient Services, Payment Posting, Reception, and/or General Office. May assist internal or external credentialing professionals in completing documents necessary for physician and/or mid-level privileges. Essential Duties and Responsibilities include the following. Other duties may be assigned. Not all duties will apply to all business office roles. Greets all arriving patients in a friendly and professional manner Responsible for opening and/or closing procedures for the center Answer phones in a pleasant manner and deal with physicians offices and patient needs expeditiously. Completes pre-registration and makes sure that authorization has been obtained from physician’s office prior to surgery. Completes all insurance verifications and clearly documents in the patients accounts. Completes all patient calls related to scheduling and billings. Completes necessary paperwork for registration and uses computer system to generate information for surgical/special procedure. Maintains logs for cancelled surgeries/procedures. Performs various duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms and retrieving faxes as needed. Maintains a clean and orderly work area. Patients with a financial responsibility are contacted immediately and informed of the center’s payment policies as well as offered payment options if necessary. Collects all required payments in accordance with surgery centers financial policies. Complete chart preparation, data entry, collections. Other duties as assigned by Business Office Supervisor or Business Office Manager.

Requirements

High school diploma, and two years experience in a clinical healthcare setting.
Ability to work both independently and as a member of a team.
Basic knowledge of patient registration responsibilities
Must be able to handle stress appropriately in a fast paced environment
Ability to read, write and communicate in the English language. Ability read, write and communicate in Spanish is a plus.
Ability to work with general mathematical concepts such as addition, subtraction, division and multiplication
Ability to define problems, stablish facts, and draw valid conclusions.
Ability to set priorities.
Ability to communicate well with patients, families, co-workers, etc.
Superior interpersonal skills.
While performing the duties of this job, the employee is regularly required to stand; walk; sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Nice To Haves

Ability read, write and communicate in Spanish is a plus.

Responsibilities

Greets all arriving patients in a friendly and professional manner
Responsible for opening and/or closing procedures for the center
Answer phones in a pleasant manner and deal with physicians offices and patient needs expeditiously.
Completes pre-registration and makes sure that authorization has been obtained from physician’s office prior to surgery.
Completes all insurance verifications and clearly documents in the patients accounts.
Completes all patient calls related to scheduling and billings.
Completes necessary paperwork for registration and uses computer system to generate information for surgical/special procedure.
Maintains logs for cancelled surgeries/procedures.
Performs various duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms and retrieving faxes as needed.
Maintains a clean and orderly work area.
Patients with a financial responsibility are contacted immediately and informed of the center’s payment policies as well as offered payment options if necessary.
Collects all required payments in accordance with surgery centers financial policies.
Complete chart preparation, data entry, collections.
Other duties as assigned by Business Office Supervisor or Business Office Manager.