Business Process Analyst 3

State of Ohio • Columbus, OH

3d

About The Position

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. About Us: The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check. DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services. The Office of Information Technology (OIT) delivers enterprise information technology and telecommunication services as well as IT policy and standards, lifecycle investment planning, and privacy and security management. Enterprise Shared Solutions (ESS) coordinates strategies, develops, and manages enterprise application systems and solutions. ESS includes the following program areas\: DAS Applications; Enterprise Document Management; Enterprise eLicensing; InnovateOhio Platform; Ohio Administrative Knowledge System (OAKS); Ohio Benefits Program; Ohio Business Gateway; Ohio Geographically Referenced Information Program (OGRIP) and Geospatial Technology and Solutions. 60 mos. combined work experience in any combination of the following\: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. -Or completion of associate core program in computer science, information systems, or business administration; 42 mos. combined work experience in any combination of the following\: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. -Or completion of undergraduate core program in computer science, information systems, or business administration; 36 mos. combined work experience in any combination of the following\: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. -Or equivalent of minimum class qualifications for employment noted above. This position serves as a lead business analyst for the Office of Information Technology (OIT) Enterprise Shared Solutions (ESS) eLicense Professional Licensure Service (eLicense Ohio) service & teams. Requires extensive knowledge of information technology, business systems analysis & design, requirements analysis. Extensive knowledge of the boards & commissions, professional & occupational licensing, li-censure processes is preferred but not required. This position is a lead worker who may also be responsible for delegating & overseeing the activities of peer & lower-level Business Process Analysts, contract Business Analysts & other staff assigned to the service areas & operations.

Requirements

• 60 mos. combined work experience in any combination of the following\: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.
• completion of associate core program in computer science, information systems, or business administration; 42 mos. combined work experience in any combination of the following\: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.
• completion of undergraduate core program in computer science, information systems, or business administration; 36 mos. combined work experience in any combination of the following\: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.
• equivalent of minimum class qualifications for employment noted above.
• Information Technology Knowledge: 1. Business systems analysis 2. Oral & written communication tools & techniques 3. Customer support & personal ser-vice 4. Project management & lifecycle methodologies 5. Requirements capture, documentation, & analysis 6. Business process modeling methods & techniques 7. Technical writing & documentation practices 8. Extensive knowledge & understanding of professional & occupational licensing & licensure processes. 9. Understanding of boards & commission’s structure & functions 10.Salesforce platform 11.Salesforce configuration - page layouts, creating objects, adding fields, security. 12.Document Management concepts 13.User training & development Skills: 14. Salesforce platform 15. Salesforce reporting framework 16. Updating Salesforce roles/user profiles 17. Creating & modifying document templates 18. Reading comprehension 19. Assuring quality 20. Identifying & specifying business requirements 21. Operation analysis 22. Time management 23. Facilitating meetings 24. Troubleshooting 25. Critical thinking 26. Complex problem solving 27. Use of use of personal computer & associated hardware/software Abilities: 28. Define problems 29. Collect data 30. Establish facts & draw valid conclusions 31. Prepare meaningful, accurate, & concise reports 32. Stay abreast of current technologies in area of IT assigned 33. Communicate effectively 34. Manage multiple demands or tasks on projects

Nice To Haves

• Extensive knowledge of the boards & commissions, professional & occupational licensing, li-censure processes is preferred but not required.

Responsibilities

• Independently working &/or leading a team of peer & lower-level Business Process Analysts, contract Business Analysts, or other staff: Capture, Document & Analyze Requirements: Gathers & analyzes information from stakeholders, business owners, customers, & management for implementation of eLicense Ohio &/or other IT solutions as needed.
• Identifies, documents, & analyzes business requirements.
• Creates business process flows & flowcharts.
• Reviews & analyzes technical solutions (functional & technical design documents) for business fit.
• Prepares &/or reviews final requirements documentation for System Integrator &/or Managed Services Provider developers.
• Enhancement & Incident Prioritization\: Validates completeness & accuracy of tickets, gathering relevant facts & details to triage & prioritize customer enhancement & incident tickets.
• Reviews & categorizes tickets as incident or enhancement & provides evidence to support categorization as needed.
• Customer & User Engagement: Establishes & maintains effective working relationships with licensing agencies, boards, & commissions utilizing the solutions; considers, evaluates, & provides advice to users regarding options, cost, feasibility, & time to completion for solution enhancements &/or projects.
• Provides support & training to new & existing customer agency users.
• Conducts demonstrations for current & prospective customers & stakeholders.
• Release Management & Coordination: Coordinates release activities with stakeholders, management & operations team.
• Coordinates stake-holder acceptance testing, managing stakeholder expectations, setting schedules, documenting & communicating results to ensure successful releases.
• Creates test plans & executes test cases & documents & communicates results.
• Interacts with stakeholders to assess feedback & measure the acceptance of delivered solutions.
• Administrative & Other Functions\: Performs administrative functions including but not limited to planning, scheduling, & reporting on projects & activities for the service areas.
• Follows & researches pro-posed legislation to assess & determine potential impacts.
• Identifies opportunities for Enterprise Shared Solutions (ESS) to align & add value to DAS solutions, services, & operations.
• Solicits & coordinates with team members & stakeholders to develop service strategy & plans for current & future functionality.
• Other administrative functions as needed.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree