Camp Office Assistant

Western Camps, Inc.•Sanger, CA

2d•$17•Onsite

About The Position

At River Way Ranch Camp, we know that some of the most meaningful work happens behind the scenes. We are looking for an Office Assistant who wants to belong to a 60-year legacy and be part of the engine that makes our camp successful. This role is for the high-energy professional who finds purpose in the daily logistics and the fast-paced service that keeps our families connected and our camp running safely. Who You Are You are a high-energy person who enjoys speaking with families and takes pride in being the dependable resource they count on. You have an eye for detail and a warmth that ensures parents feel their child is in the best hands. You thrive in a fast-paced environment and can handle a high volume of phone calls without losing your focus. You work well with others but are also good at taking the lead on your own to get things done. You take responsibility seriously and understand the importance of confidentiality and safety. You are eager to learn and grow both personally and professionally in a high-stakes environment. What We Offer You You will be a major piece that makes our camp successful. You will gain real experience in high-level operations, sales-related customer service, and database management. You will work directly with our Leadership Team to learn the business side of how a premier organization. You will develop specialized skills in project management and high-stakes communication. During the peak season, our office is the central hub of our operation. You will own these critical pieces of the River Way experience: Organize and distribute Dog Tag awards and ensure 3 and 5 year gifts are ready for closing ceremonies. Organize paperwork and make sure rosters reach the infirmary and swim testing stations on camp Opening Days. Organize Staff Meeting boxes with evaluations and award forms so the leadership team is ready for meeting nights. Assist in coordinating transportation boxes and manage the strict checklists for staff airport pickups, including passports and petty cash. Oversee the check-out and check-in process for all camp electronic supplies.

Requirements

Ability to master camp management software and maintain 100% accuracy in records.
Must possess endurance and strength to supervise campers in high outdoor temperatures.
Ability to observe behavior, enforce safety rules, and respond to emergencies
Must remain alert for extended periods and lift up to 40 lbs with reasonable accommodation.
Work includes indoor and outdoor tasks with exposure to noise and environmental elements.

Nice To Haves

Prior experience in high-volume customer service is a plus.

Responsibilities

Manage high-volume inbound calls and answer sales-related questions from families professionally.
Maintain office organization and cleanliness to ensure the engine runs efficiently.
Conduct proactive outreach to families with missing forms one to two weeks before their campers arrive.
Maintain camper and staff databases and upload all documentation.
Oversee camper follow-up calls and emails to gather feedback on their experience.
Serve as a Petty Cash Officer and ensure all funds and receipts are reconciled immediately.