Cash Applications And Collections Manager

Aston Carter

1d•$46 - $58•Onsite

About The Position

An Accounts Receivable (AR) & Collections Team Lead that leads daily AR/collections operations, leads a team of specialists, ensures timely payments, resolves complex issues, drives process improvements, monitors KPIs, trains staff, and reports on departmental performance to optimize cash flow and minimize bad debt. They will act as a working lead, handling high-volume accounts, coaching the team, and ensuring compliance with financial policies.

Requirements

Proven experience in accounts receivable, collections, and team leadership.
Strong understanding of accounting principles.
Excellent Customer Service skills.
Excellent Communication, negotiation, and problem-solving skills.
Excellent interpersonal and rapport-building skills, strong team-player.
Positive attitude, proactive, and flexible.
Good organization skills.
Excellent analytical skills.
Ability to work under pressure to meet deadlines while sometimes dealing with competing priorities.
Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) required.
Minimum of 5 years relevant working experience

Nice To Haves

Experience with QuickBooks is preferred.
Previous Customer Service, Credit & Collections, and Team Leadership experience preferred
Associate's Degree or Higher preferred.

Responsibilities

Oversee daily workflow, assign tasks, and monitor performance of AR/Collections team.
Provide training, coaching, and mentorship to team members.
Act as the primary point of contact for escalations and complex issues.
Support HR functions like performance reviews and fostering a learning environment.
Lead high-volume Accounts Receivable call center.
Reconcile customer accounts and help resolve discrepancies when needed.
Monitor delinquent accounts and drive timely payment collection.
Work with team members on difficult accounts and assist with determining next collection steps.
Negotiate payment plans with clients under the Manager's guidance.
Work on own collection accounts by contacting past-due customers via phone and email to collect payments.
Build strong rapport with all customers, both internal and external.
Ensure compliance with internal guidelines, procedures, and external regulations.