Change Manager

ASM Research

7d

About The Position

The Change Manager owns the end-to-end IT change management process that governs
modifications to mission-critical systems in a highly regulated federal IT
environment. The role evaluates and authorizes change requests to ensure they
are fully assessed for technical impact, business risk, and alignment with
strategic
objectives
before implementation, while
maintaining
compliance and
auditability. It works closely with IT operations, cybersecurity, development,
and business stakeholders to schedule, communicate, and execute changes with
minimal service disruption,
maintain
comprehensive change records, and drive
continuous improvement of policies, workflows, and tooling to increase change
success rates and service stability.

Requirements

• Bachelor’s degree in an IT-related field (such as Information Technology, Computer Science, or Information Systems) or equivalent relevant work experience.
• 4–7 years of experience in IT service management with at least 4 years focused on change management, including hands-on responsibility for implementing and managing ITIL-based change processes.
• Comprehensive knowledge and practical experience with ITIL change management, including assessing, approving, implementing, and reviewing changes in a controlled and auditable manner.
• Proven track record of evaluating change requests, coordinating with diverse stakeholders to minimize service disruption, and ensuring effective documentation and communication of changes.
• Strong analytical, communication, and organizational skills, with demonstrated ability to identify and mitigate risks associated with changes and drive continuous improvement initiatives.
• Ability to obtain and maintain a SECRET security clearance and U.S. citizenship as required.

Nice To Haves

• ITIL certification (Foundation or higher) and experience using ITIL-based ITSM environments.
• Experience managing large-scale change portfolios in complex ITSM environments using ServiceNow change modules, including automated risk scoring and approval workflows.
• Familiarity with integrating change controls into DevOps or CI/CD pipelines, configuration management practices, and release management for complex infrastructure and application environments.
• Prior experience in federal or other highly regulated environments with exposure to audit, compliance, and governance requirements related to change control.

Responsibilities

• Oversee an ITIL-aligned change management framework, defining policies, roles, and workflows for standard, normal, and emergency changes across enterprise IT services.
• Review change requests for completeness, technical feasibility, risk, and resource implications, making approve/deny decisions or escalating items to governance forums such as a change advisory board.
• Plan and coordinate implementation windows, back-out strategies, and communication plans so that infrastructure, application, and security changes are executed with controlled and well-understood impact.
• Chair or co-chair change advisory board and related forums, facilitating risk-based discussion of major changes, resolving scheduling conflicts, and documenting decisions, conditions, and action items.
• Use ITSM platforms such as ServiceNow or similar tools to manage end-to-end change records, enforce approval workflows, and maintain auditable histories and configuration relationships.
• Monitor and report on change key performance indicators, including success rate, failed changes, emergency changes, and change-related incidents, using these insights to refine process controls and training.
• Collaborate with release, configuration, and incident/problem management leads to ensure change controls are integrated with deployment pipelines and post-incident corrective actions.
• Develop and deliver guidance and communications that help technical teams follow standardized change procedures, improve documentation quality, and meet compliance expectations in a highly regulated government environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees