Civic Tech Lead, Operations Manager II (NCS) - Mayor's Office of Performance and Innovation
About The Position
The Civic Technology Lead (Operations Manager II) serves as the principal technical architect and hands-on engineer within OPI, responsible for designing, building, and optimizing digital systems that advance city operations and service delivery. This role combines deep technical expertise in cloud engineering, software development, and data architecture to drive Baltimore’s digital transformation. The Civic Technology Lead works closely with OPI teams and partners with Baltimore City Information Technology (BCIT) to ensure technical alignment across applications and data.Reporting to the Deputy Chief Data Officer, the Civic Technology Lead is the primary architect and technical resource for the team responsible for end-to-end design and delivery of modern, scalable solutions. This position leads efforts to automate processes, integrate citywide systems, and apply emerging technologies (such as AI and mobile applications) to drive innovation and efficiency. The role also provides technical guidance to OPI project teams and collaborates with BCIT and other stakeholders to ensure best-in-class technology solutions for city government. The Civic Technology Lead is OPI’s principal technical architect designing, developing, and integrating solutions that power Baltimore’s digital transformation and help city teams deliver modern, impactful services.
Requirements
- Have a bachelor’s degree in computer science, data science, engineering, information technology, or a related field (or equivalent experience).
- Have at least seven (7) years of experience in cloud engineering, data engineering, or digital transformation, with a proven track record designing and implementing process automation and integrated system architectures.
Nice To Haves
- Master’s degree in a technical field, certifications in Azure or related platforms, and experience with tools such as Terraform, Docker, Kubernetes, or CI/CD pipelines.
Responsibilities
- Design and implement technical architectures that align with organizational strategy and citywide goals.
- Lead the development and deployment of integrated automation, data, and workflow solutions that streamline city operations.
- Build and maintain internal tools, platforms, and prototypes, applying best practices in front-end and back-end development.
- Evaluate and integrate emerging technologies, including cloud services (Azure), data pipelines, and Large Language Models (LLMs), to accelerate digital transformation.
- Collaborate with OPI colleagues, BCIT, and external partners to resolve disconnected systems and create unified, user-friendly digital experiences.
- Apply Agile methodologies and lead iterative design and delivery processes for technical solutions.
- Develop and maintain architectural documentation, solution blueprints, and capability roadmaps.
- Create feedback loops and integrate user feedback into ongoing solution improvements.
- Serve as OPI’s technical subject matter expert, representing the team in technology discussions and citywide digital initiatives.
- Perform other related duties as assigned to support OPI’s mission and innovation agenda.
Benefits
- The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
- This office also supplies wellness programs, support groups, and workshops.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
