Claims Administrator

DOXA Insurance Holdings LLC • Salt Lake City, UT

15h • Hybrid

About The Position

The Claims Administrator serves as the central point of coordination for RLL’s property claims process, ensuring efficient, compliant, and timely handling of claims across a nationwide portfolio. This role manages day-to-day claims operations, partners closely with third-party claims adjusters, and acts as the primary liaison between property management teams, compliance, and internal stakeholders.

With approximately 300 open claims at any given time, this position requires exceptional communication skills, strong organizational discipline, and a high level of attention to detail.

Requirements

• Active Property & Casualty (P&C) license (must be eligible to work across all 50 states)
• Prior experience in property claims administration, claims coordination, or insurance operations
• Strong communication skills with the ability to manage multiple stakeholders
• High attention to detail and ability to manage a large claim volume
• Exceptional organizational and follow-through skills
• Professional judgment and decision-making ability
• Strong written and verbal communication
• Ability to balance efficiency with accuracy and compliance
• Collaborative, service-oriented mindset

Nice To Haves

• Claims adjuster experience (staff or independent)
• Experience working with third-party administrators (TPAs) or external adjusting firms
• Familiarity with multi-state claims compliance and regulatory considerations
• Local to Salt Lake City, Utah area, with a hybrid remote/in-person schedule

Responsibilities

• Serve as the primary point of contact for property management teams throughout the claims lifecycle
• Monitor claim progress and ensure timely resolution across all open claims
• Maintain accurate documentation, notes, and claim records
• Work closely with third-party claims adjusters to ensure proper investigation, coverage determination, and resolution
• Facilitate communication between adjusters, RLL leadership, compliance, and property managers
• Escalate issues as needed and proactively resolve bottlenecks
• Ensure claims handling aligns with regulatory requirements across all 50 states
• Support audits, reporting, and internal controls related to claims administration
• Identify process improvements to enhance efficiency, accuracy, and service quality
• Act as a trusted facilitator between property managers filing claims and the broader claims ecosystem
• Provide clear, timely updates and guidance to internal and external partners
• Maintain a customer-service mindset while enforcing policy and compliance standards

Benefits

• Full Benefits + 401k
• the opportunity to represent a proven, high-demand solution backed by an A+ AM Best Rated Carrier
• a fun, collaborative, supportive team environment with the possibility for fully remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed