Client Care Liaison
About The Position
Wisconsin Veterinary Referral Center is looking for a Full-time Client Care Liaison to join our Emergency team at our location in Waukesha, Wisconsin. As a Client Care Liaison, you’ll serve as a vital connection between our medical teams and our clients. You’ll help guide pet owners through complex medical information, provide support during emotionally challenging moments, and ensure clients feel informed, respected, and cared for throughout their experience at WVRC. This position allows you to continue using your veterinary knowledge and compassion — without the physical demands of lifting patients, working on the floor, or long clinical shifts.
Requirements
- High school diploma or equivalent.
- Minimum of 2 years of experience as a veterinary technician or a skilled veterinary assistant.
- Self-motivated with the ability to take initiative.
- Excellent verbal, written, and listening communication skills.
- Strong client service skills and a passion for helping others.
- Proficient with computers and basic keyboarding.
- Knowledge of medical terminology and medication handling preferred.
- Ability to manage lab samples, prescriptions, and aftercare instructions.
- Previous experience with answering phones and in-person client interactions.
- Ability to stand and walk for the duration of the shift.
- Ability to work both independently and as part of a team.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
Responsibilities
- Collaborating with Veterinarians: Work with the department and Veterinarians to maximize department schedule efficiency.
- Communication: Accurately receive, relay, and distribute phone, fax, voice mails and email messages, ensuring prompt responses and follow-ups.
- Client Interaction: Follow up with clients on their current pets condition at home and provide updates to Veterinarian to determine proper course of treatments.
- Estimate & Financial Coordination: Confirming that financial estimates have been signed and deposits completed prior to the appointment date.
- Patient Information: Support the department by requesting and obtaining medical records prior to appointments, ensuring that all patient information needed is obtained. Communicating with department to relay when medical records have been received.
- Prescription Support: Assist with prescription fulfillment and coordinate patient releases in collaboration with the technician team.
- Follow-Up Care: Answer client calls, provide aftercare instructions, and explain follow-up care and medications.
- Team Support: Work closely with the Client Service Specialists to ensure a seamless experience for clients.
Benefits
- Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
- For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
