Client Liaison Administrator

Timepers•Westlake, OH

About The Position

Do you enjoy keeping sales operations organised and running efficiently? Our client, a growing technical company based in Westlake, is looking for a proactive and organised professional with B2B experience to support the sales team, manage daily administration, and coordinate travel and bookings. This is a great opportunity to join a dynamic team where your attention to detail and ability to keep processes running smoothly will make a real impact.

Requirements

Grade 12 supported by a sales support or administrative qualification/ certification.
3 years in a similar role
Good commercial acumen, administrative and organisational skills.
Excellent written and spoken skills in English.
Advanced skills in MS Office suite with average typing speed with high accuracy.
Proven skills in data research and analytics.
Understanding of CRM and ERP systems and the process of B2B sales.
Self-motivated and focused on results applying logic/commercial decision making.

Nice To Haves

Competence in Adobe software and familiarity with privacy legislation (POPI) would be advantageous.

Responsibilities

Responsible for administration and management of the customer quotation process
Ensure high quality service through accurate and on-time delivery of customer quotes to ultimately achieve increased revenue through sales.
Responsible for administrative onboarding and data management of customers.
Provide admin support to business development teams & internal sales support in the absence of internal sales staff.
Coordinate special projects.
Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency and the overall profitability of the business.
Check RFQ’s clarifying any queries with customer before actioning with Technical and Procurement Departments.
Collaborate and coordinate the quoting process with all internal stakeholders.
Quality check quotes for completeness, accuracy, and professionalism.
Follow-up outstanding quotes with responsible sales team members to conclusion.
Complete/distribute relevant customer & supplier onboarding documentation and NDA’s.
Complete the National Quote Sheet.
Assist with forecasting and stock management as directed.
Primary point of contact for sales, customer enquiries & requests if internal staff absent.
Resolve sales-related issues and provide real-time customer support.
Handle all inbound leads and website enquiries and qualify sales leads.
Coordinate internal stakeholders to achieve project outcomes for due dates.
Manage potential project bottlenecks & identify cost savings in work processes.
Responsive for business contacts participating in initiatives and projects