V102 - Client Intake Receptionist

Job Duck

10d • Remote

About The Position

At Job Duck, we are seeking a compassionate and highly professional Client Intake Receptionist to serve as the first point of contact for a child-centered family law practice in Colorado. In this role, you will handle incoming calls, guide prospective clients through initial conversations with empathy, and capture accurate lead information that supports informed legal follow-up. Your daily work will play a meaningful role in helping families feel heard and supported during emotionally sensitive moments. You will collaborate closely with a small, supportive team that values trust, professionalism, and personal connection. This role is ideal for someone who is confident on the phone, emotionally intelligent, and energized by being part of a close-knit, mission-driven team.

Requirements

• Excellent verbal and written communication
• Client intake and phone management
• File and data organization
• Time management and task prioritization
• Tech-savvy with strong adaptability to new tools
• High level of organization and accuracy
• Empathy and emotional intelligence
• Sociable and collaborative working style
• Reliability and consistency
• Strong problem-solving skills
• Trustworthiness and discretion
• Extensive experience in customer service or receptionist roles 1-2 years
• Excellent verbal and written English with correct grammar and minimal to no accent
• Ability to communicate with compassion and professionalism in emotionally sensitive situations.
• High level of responsiveness and availability during scheduled work hours
• Must have an American-sounding name or be willing to use one professionally

Responsibilities

• Maintain organized and up-to-date client and call records
• Uphold confidentiality and professionalism in all interactions
• Support the legal team by ensuring complete and accurate intake data
• Route calls and messages to appropriate team members
• Accurately document lead summaries and client information
• Conduct initial client intake conversations with empathy and clarity
• Answer incoming calls promptly and professionally
• Contribute positively to a supportive and collaborative team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed