Client Services Associate (Mail and Print)

SPS-North America • Phoenix, AZ

1d

About The Position

If you’re organized, detail-oriented, and enjoy hands-on work, this role is for you. As a Client Services Associate (Mail & Print), you’ll support essential workplace functions—from document production to mail processing—ensuring operations run efficiently and on time.
Why This Role Matters
This role supports the smooth flow of daily operations. By ensuring accurate document handling, timely mail distribution, and well-maintained supplies and equipment, you help create an efficient and reliable workplace.

Requirements

• Strong communication and customer service skills
• Ability to stay organized and manage multiple tasks
• Comfortable working independently and within a team
• Proficiency in Microsoft Office (Outlook preferred)
• Ability to handle sensitive information with discretion
• Minimum 6 months of related experience required
• Ability to pass client-specific background screening
• Reliable attendance and professionalism
• Ability to lift or move up to 55 lbs.
• Ability to stand, sit, or walk for extended periods

Nice To Haves

• Familiarity with print or mail operations (preferred)
• Previous experience in print, mail, or similar support roles preferred

Responsibilities

• Process print, binding, and kitting requests with accuracy.
• Prepare and manage outgoing mail, shipping requests, and accountable items.
• Handle time-sensitive and confidential materials in accordance with security protocols.
• Ensure copy/print equipment is operational and stocked.
• Perform basic maintenance such as replenishing paper and toner.
• Use Microsoft Office (Word, Excel, PowerPoint, Outlook) and internal systems for tracking and communication.
• Manage and maintain office and print supply inventory.
• Maintain a clean and organized work area.
• Respond to requests and communications in a timely manner.
• Track daily production metrics and volumes.
• Perform quality checks to ensure accuracy.
• Support additional tasks as needed based on business demands.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed