Clinic Administrative & Billing Coordinator

KSI•North Liberty, IA

9d•$22 - $28•Onsite

About The Position

We’re assisting a respected and growing therapy clinic in North Liberty in their search for a Clinic Administrative & Billing Coordinator to help keep their practice organized, welcoming, and running smoothly each day. We’re looking for someone who is highly organized, energized by staying busy, and great at multitasking. The role is ideal for someone who takes pride in helping both therapists and families have a smooth, positive experience each day. This position serves as an operational hub for the clinic — supporting patient scheduling, coordinating intake paperwork, assisting with patient flow, and helping manage billing and insurance processes. The role blends morning patient coordination and front-office support with afternoon administrative and billing work, making it ideal for someone who enjoys balancing people interaction with detail-focused administrative tasks. The person in this role will work independently, anticipating needs and ensuring that front-office processes, scheduling, and billing workflows stay organized and running smoothly. In a small administrative team, both the daily patient workflow and the accuracy of billing and insurance processes are essential to keeping the clinic running smoothly. The right person will enjoy staying active throughout the day, taking initiative, and keeping both people and systems moving forward.

Requirements

Bachelor’s degree preferred, or 5+ years of office administrative experience (experience with insurance, medical billing, or accounts receivable is a plus)
Strong communication and customer service skills with the ability to interact professionally with families, therapists, and staff
Proficiency with computers, scheduling systems, and administrative software (experience with healthcare or practice management systems is a plus!)
Demonstrated ability to stay organized, manage multiple priorities, and take ownership of administrative processes in a busy environment
Ability to work independently, take initiative, and ensure scheduling, intake, and billing processes stay organized and moving forward
Experience managing real-time multitasking in a busy front-office environment — balancing phones, patients at the desk, and administrative work while staying organized and composed
Friendly, polished, and professional demeanor with a positive and proactive attitude
Ability to pass a background and financial check and maintain strict patient confidentiality

Responsibilities

Oversee and support patient scheduling, cancellations, and rescheduling
Coordinate and track patient intake paperwork and documentation
Prepare patient charts and treatment rooms for evaluations
Maintain accurate patient records and update information in the clinic’s practice management system
Communicate scheduling updates and next steps with families
Ensure front desk administrative processes are handled consistently and efficiently
Help oversee daily front-office workflow and ensure administrative tasks are completed consistently and efficiently
Submit therapy charges and maintain billing documentation
Review insurance remittances and flag unpaid or denied claims for follow-up
Work with the clinic’s billing/insurance specialist to track and resubmit outstanding claims
Handle day-to-day billing tasks and insurance coordination to keep claims moving through the system
Complete insurance verifications
Maintain organized records of billing questions, claim status, and follow-up items
Coordinate monthly billing processing for co-pays, coinsurance, and deductibles with the billing specialist
Communicate billing questions or complex insurance issues to the clinic’s billing specialist to ensure accurate resolution
Ensure the waiting room and clinic entrance remain organized, welcoming, and family-friendly
Help identify scheduling, intake, or billing process improvements
Monitor scheduling patterns to help improve clinic efficiency and patient access
Support implementation of administrative procedures as the practice continues to grow
Take ownership of ensuring daily administrative operations run smoothly
Help coordinate daily administrative workflow and communicate priorities with front desk team to ensure tasks are completed