Code Enforcement Manager

County of Mecklenburg, NC•Charlotte, NC

2d•$83,000 - $122,000

About The Position

This position involves managing and supervising customer service, code plan examiners, supervisors, and front-line staff. It focuses on effectively and efficiently supporting both customers and staff by enforcing all relevant codes and regulations while addressing any general inquiries. The role is responsible for delivering high-quality customer service and ensuring customer expectations regarding building codes and general questions are met or exceeded. Additionally, this position collaborates with senior management and the executive team to develop and implement various initiatives. It facilitates the creation of strategies and performance measures, continually improves processes, manages customer expectations, and serves as an ombudsman for Mecklenburg County Code Enforcement. Position Summary Manage and supervise, administrative of code enforcement function of the team to effectively and efficiently enforce all applicable codes. Works with staff and professional designer community working / handling more complex consultations, investigations, evaluations and planning, and/or determination of life safety impacts of work processes. This Manager position is responsible for serving as a leader and is responsible for project management oversight, delegation, the review of environmental, infrastructure and implementation of projects/plans according to codes and regulations.

Requirements

Minimum of six years of code related experience and/or seven years in the design or construction industry including one year of supervisory experience or completion of an approved supervisory training program
Bachelor’s degree in Architecture, Construction Management, Engineering.
Annual Motor Vehicle Record (MVR) check required
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Ability to obtain at least one Level III Certificate from the North Carolina Qualifications Board within one year of hire
Course certification in legal aspects of building code enforcement in North Carolina

Nice To Haves

Professional Engineer or Architecture
Knowledge of Management principles
Knowledge of Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes
Knowledge of Advanced code enforcement principles and practices
Knowledge of Public relations principles
Knowledge of Code enforcement operations, services, and activities
Knowledge of Budgeting principles and practices
Skills of Monitoring and evaluating employees
Skills of Prioritizing and assigning work
Skills of Using computers and related software applications
Skills of Reading and interpreting construction documents
Skills of Speaking in public
Skills of Developing and recommending policies and procedures
Skills of Public relations
Skills of Interpreting and applying applicable laws, codes, and regulations
Skills of Preparing reports
Skills of Reading and interpreting blueprints and plans
Skills of Preparing and monitoring budgets
Skills of Mediating, negotiating, and resolving conflict
Skills of Preparing proposed ordinances and code amendments
Abilities of Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Abilities of Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
Abilities of Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Abilities of Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
Abilities of Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
Abilities of Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently
Abilities of Planning and Organization: Establishing courses of action for self and others to ensure that work is completed efficiently
Abilities of Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Proficient in various computer applications including Microsoft Office Suite

Responsibilities

Manage staff by prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and disciplinary recommendations
Solve complex code interpretation issues
Review and make recommendations on state statutes and code changes
Establish policies and procedures
Serve as a liaison, task team member, or chairman of technical and customer service teams within the Code Enforcement Division
Provide technical guidance and advice regarding applicable code enforcement regulations to Architects, Professional Engineers, Contractors, the general public, and/or other interested parties in person, over the phone, or in writing
Administer, monitor, and evaluate specialized programs and/or ordinances related to code enforcement
Serve as a liaison with employees, citizens, and external organizations; represents the County at a variety of meetings, public events, training sessions, on committees, and/or other related events
Participate in change efforts that assist organization to transform to new business models and assist in development, recommend and implement new processes, standards or operational plans that will have impact on the achievement of functional results
Assist with budget preparation and administration; prepares cost estimates for budget recommendations; submits justifications for budget items; monitors and controls expenditures
Coordinate with peer Code Enforcement Managers to assure consistency within the department
Ability to manage all HR requirements in relation to staff