Collection Representative

West Bend Insurance Company•West Bend, WI

2d•$22 - $27•Hybrid

About The Position

In this highly detail-oriented role, you will manage billing and collection activities by reviewing overdue policyholder accounts, coordinating audits, communicating with debtors and third parties, negotiating settlements, and maintaining accurate records while adapting to ongoing change.

Requirements

1-3 years of experience in Billing and/or Collections
Customer service skills
Data entry skills
Mathematical skills
Detail oriented
Verbal and written communication skills
Problem solving skills, ability to troubleshoot and communicate issues
Critical thinking skills
Proficient in the use of computer software including but not limited to Excel, Word, and Outlook
Experience working in a team oriented, collaborative environment
High school diploma or equivalent

Responsibilities

Perform a variety of collection and billing functions.
Review policyholder payment records to identify policies with overdue payments.
Examine underwriting files as necessary to understand the nature of audits that result in overdue policyholder payments.
Draft and send letters to policyholders with delinquent accounts.
Engage collection firms and attorneys as needed to further the collection process.
Negotiate settlements and accept payments on delinquent accounts as appropriate.
Maintain accurate debtor files.
Adapts to and supports continual change.
Performs other work as assigned.

Benefits

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance