Collection Representative
About The Position
In this highly detail-oriented role, you will manage billing and collection activities by reviewing overdue policyholder accounts, coordinating audits, communicating with debtors and third parties, negotiating settlements, and maintaining accurate records while adapting to ongoing change. This position offers a hybrid work schedule after training is complete(possibly up to six months). Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule(3 days in office/2 days at home) for collaboration days, team meetings or other in-person events and will be located out of our West Bend, WI corporate office. The internal deadline to apply is 3/2/26. External applications will be accepted on a rolling basis while the position remains open.
Requirements
- 1-3 years of experience in Billing and/or Collections
- Customer service skills
- Data entry skills
- Mathematical skills
- Detail oriented
- Verbal and written communication skills
- Problem solving skills, ability to troubleshoot and communicate issues
- Critical thinking skills
- Proficient in the use of computer software including but not limited to Excel, Word, and Outlook
- Experience working in a team oriented, collaborative environment
- High school diploma or equivalent
Responsibilities
- Perform a variety of collection and billing functions.
- Review policyholder payment records to identify policies with overdue payments.
- Examine underwriting files as necessary to understand the nature of audits that result in overdue policyholder payments.
- Draft and send letters to policyholders with delinquent accounts.
- Engage collection firms and attorneys as needed to further the collection process.
- Negotiate settlements and accept payments on delinquent accounts as appropriate.
- Maintain accurate debtor files.
- Adapts to and supports continual change.
- Performs other work as assigned.
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off . Standard first year PTO is 17 days , pro-rated based on month of hire. E nhance d PTO may be available for experienced candidates
- Bonus eligible based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
