Collections Specialist

Hancock Whitney Bank • Gulfport, MS

1d

About The Position

The Collections Specialist 2 is the point of contact for delinquent accounts for collections activities. Collections Specialists are responsible for working to secure payments or arrangements from clients with delinquent accounts based on our approved processes and procedures guidelines.

Requirements

• High School Diploma or equivalent.
• Minimum of two years of collections experience required.
• Analytical and problem solving skills and attention to detail.
• Communications skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences.
• Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.

Responsibilities

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent clients in attempt collect payment, determine reason for overdue payment, and/or review terms of credit contract with client.
• Resolves delinquent accounts by collecting the full amount due, and/or establishing a solid plan with the borrower to bring the loan current.
• Discuss financial status and determines reason for non-payment.
• Refers clients to other areas of Consumer Credit Risk, when appropriate.
• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).
• Maintain and document Debt Manager collection system with an accurate update to all activities and communications.
• Completes necessary administrative duties as assigned.
• Negotiate settlements within department guidelines and processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED