Collections Supervisor Exempt

Hollywood Presbyterian•Los Angeles, CA

About The Position

Position Summary: The Collection Supervisor is responsible for planning, coordinating, and managing the hospital collection team related to the activities required to ensure effective accounts receivable management, timely follow-up while maintaining satisfactory staff productivity levels. Responsibilities include direct supervision, providing guidance, training, mentoring, and following/implementing policies and procedures that ensure that compliance standards are met with all payers and involvement in the HPMC budget process as required.

Requirements

High School Diploma
Minimum of 3 years’ experience as a lead, supervisor or manager in a fast paced environment.
Previous experience overseeing financial activities with collections, claims and billing departments
Current Los Angeles County Fire Card required (within 30 days of employment)

Nice To Haves

Bachelors degree preferred
Minimum of 5 years’ experience in a business office setting required
3 years medical billing, coding collections experience
Working knowledge of CPT-4, ICD-10 coding, DRG, revenue codes, government and private insurance, laws governing collection efforts as well as understanding the hospital billing and collections systems
Understanding payer payment methods including fee schedules, case rates, first and second dollar stop-loss
Healthcare contract analytics related to revenue cycle operations
Keen understanding of the claim adjudication process
Microsoft word, Excel, PowerPoint
Strong in analytics when working with active AR
Excellent written and communication skills
Ability to multi-task
Resolve escalated calls with payers and patients
Project Management is a plus
Prior experience with provider network management

Responsibilities

Supervise and Manage daily operations of the collection team
Maintain AR, monitor accounts to identify outstanding balances
Take appropriate action to insure timely payments
Monitor and assist with electronic payments and posting of funds
Resolve billing and payment disputes
Understand payor contracts
Identifies and works to resolve root causes of issues delaying payment
Ensure timely collector follow up with hospital AR
Escalate accounts to insurance when needed for immediate payment
Monitor and assist with underpayments and payor appeals are to be reviewed in a timely manner
Ensure AR is being adjusted timely to reduce AR days
Experience in Revenue Cycle,Payment, and Collections is a must
Manage, oversee, and monitor the collection process
Monitors employee’s productivity to insure quality and quantity objectives are maintained
Conducts team and individual staff meetings
Provides constructive feedback to staff
Must have Medi-Cal, Medi-Cal Managed Care and Medi-Cal Programs collection
Knowledge of billing and collections guidelines and requirements for government programs is a must
Monitor and maintain a clean claim rate
Identify claim edits, review and correct when necessary
Participate in the recruitment process for collection staff
Conduct training and on-going learning sessions