Communications & Customer Advocacy Intern

Nasuni•Boston, MA

4d•Hybrid

About The Position

Nasuni is seeking a Communications & Customer Advocacy Intern to support our growing Communications & Customer Advocacy function during Summer 2026. This 10-week Marketing internship offers hands-on experience in B2B technology communications, customer storytelling, social media programming, and PR/analyst engagement. This role is designed for a rising Senior undergraduate student or a rising second-year Master’s student who wants real-world exposure inside a fast-paced SaaS organization. You will contribute to active customer advocacy initiatives, support social media execution, assist with media monitoring and reporting, and help coordinate customer engagement programs. This is not a shadowing internship. You will own clearly defined projects, contribute to live campaigns, and gain practical execution experience in a high-growth enterprise technology company. This internship role operates with guided ownership.

Requirements

Rising Senior (Bachelor’s) or rising 2nd year Master’s student graduating no earlier than December 2026.
Currently pursuing a degree in Communications, Public Relations, Marketing, Journalism, Business, or related field.
Strong written and verbal communication skills.
Demonstrated experience executing at least one communications, marketing, PR, or content-related project (internship, campus leadership, freelance, or similar).
Ability to work onsite in Boston Seaport office at least 3 days per week.
Highly organized with strong attention to detail and ability to manage multiple deadlines.
Comfortable working in a collaborative, cross-functional environment.

Nice To Haves

Prior internship experience in communications, marketing, PR, or related field.
Experience drafting content for social media or digital platforms.
Familiarity with analytics or reporting tools.
Experience using AI tools (e.g., generative AI for drafting, research support, or summarization) with demonstrated ability to review and refine outputs critically.
Experience supporting customer storytelling or case study development.
Exposure to B2B or SaaS environments.
Experience coordinating events, student organizations, or stakeholder programs.
Basic familiarity with CRM or marketing platforms (e.g., Salesforce, HubSpot).

Responsibilities

Draft and support development of customer advocacy assets including case studies, testimonials, blog content, webinar materials, video briefs, and social media content.
Maintain and update customer reference tracking systems and advocacy participation records.
Coordinate logistics and preparation materials for Customer Advisory Boards (CABs), User Groups, and customer engagement initiatives.
Support social media programming by researching trends, drafting posts, assisting with short-form video content, and tracking engagement metrics.
Conduct media and industry research to support PR and analyst relations initiatives.
Monitor media coverage and competitive landscape; prepare summary reports for internal stakeholders.
Support measurement and reporting of communications and advocacy performance metrics.
Use AI-assisted tools responsibly to enhance research, draft development, and content efficiency while validating outputs for accuracy and brand alignment.