CONFERENCE SERVICES MANAGER - XAVIER UNIVERSITY - OHIO

Compass Group•Cincinnati, OH

About The Position

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job SummaryJoin Chartwells as a Conference Services Manager for a flagship university account at Xavier University in Cincinnati, Ohio.

Requirements

Education: Bachelor’s degree (B.A.) from a four-year college OR 1–2 years related experience and/or training (or equivalent combination of education and experience).
Experience: Related catering or food service experience (as noted above).
Certifications: Serve-Safe certification required. Knowledge of HACCP standards and food safety/sanitation procedures.
License: Valid driver’s license.
Computer / Systems: Basic computer skills; familiarity with web-based ordering systems; ability to perform data input.
Supervisory / People Skills: Demonstrated experience coaching, counseling, conducting performance appraisals and managing staff.
Food Production / Quality: Knowledge of proper food preparation, portion control, presentation standards and safe handling during preparation/service.
Customer Service: Proven ability to interact proactively with clients/guests, resolve complaints, conduct event follow-up and support account retention.
Must-Haves (Conference Services ) Minimum 2 years of hotel, corporate, or conference center experience.
Previous conference services management or supervisory experience.
Basic understanding of AV equipment used in conference/meeting environments.
Superior quantitative, oral and written communication skills, and strong problem-solving / strategizing ability.
Advanced computer skills, including strong proficiency with MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

Manage and coordinate conference services operations, ensuring seamless execution of events from booking through completion.
Oversee vendor relationships to ensure timely delivery of goods and services while maintaining quality and cost standards.
Develop and manage staff schedules to ensure adequate coverage for all conferences, catering events, and related services.
Plan and coordinate special events, including catering, concessions, and conference needs, ensuring all logistical requirements are met.
Collaborate with marketing teams to develop promotional materials, event signage, and client facing communications.
Oversee office administration systems, including catering booking platforms, room reservation systems, and event documentation.
Monitor event budgets and financial performance, ensuring all events are executed within approved financial parameters.
Track sales goals and promote upselling opportunities where appropriate to maximize revenue.
Coordinate event logistics with culinary teams, onsite operations, and client conference teams, including venue setup for arena, university, catering, and concessions events.
Plan and execute site tours and client walkthroughs as part of the event planning and sales process.
Maintain strong client relationships to support repeat business, referrals, and long term partnerships.
Manage vehicle fleet usage related to conference services, including scheduling and fuel card controls.
Oversee billing processes for all conference and catering events, ensuring accurate invoicing, sales collection, and POS system management.
Collaborate with culinary teams on menu development, client tastings, and special dietary or allergen requirements.
Manage linen, rental, and equipment orders to ensure all event needs are met.
Oversee inventory counts and accounts receivable processes to maintain accurate records and cost control.
Supervise supervisors and hourly staff, including union employees, students, non profit organizations, and temporary staff.
Lead regular banquet event order (BEO) meetings to ensure clear communication and alignment across departments.
Ensure compliance with liquor licensing requirements, alcohol ordering, and TIPS training standards.
Enforce company standards for catering, concessions, customer service, table setups, and public spaces.
Conduct customer feedback reviews and implement improvements to enhance service quality.
Maintain a strong focus on safety, conducting regular audits and ensuring compliance with labor, meal, alcohol, and regulatory requirements.
All other duties as assigned.