Consumer Solutions Program Manager

HP • Vancouver, WA

1d

About The Position

We are looking for a Consumer Solutions Program Manager that applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitate information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations

Requirements

• Four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• 5-10 years of work experience, preferably in solution / services development and technical program management, project planning tools and software packages, people management, or a related field or an advanced degree with 3-5 years of work experience.
• Agile / Scrum Methodology
• Automation
• Change Management
• CI/CD Process
• JIRA/ ADO
• Project Management Fundamentals, Scrum Processes
• New Product/ Solutions Development Lifecycle
• Process Improvement
• Project Planning/ Schedules
• Risk Mitigation
• Sprint Planning & Backlog management
• Customer assurance/ CRM
• Technical marketing and Support readiness
• Effective Communication
• Presentation skills
• Data-driven/ Results oriented
• Digital Fluency
• Customer-centric decision making

Nice To Haves

• PMP/ CSM
• ITIL
• 6 sigma

Responsibilities

• Manages and leads a program involving one or more functions and project teams to drive the engineering development and implementation process for a subsystem or component of a product or service offering.
• Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.
• Understands the technical concepts, architecture, systems, development methods, and disciplines associated with the defined program, and utilizes knowledge to accelerate project completion.
• Leads the deployment, launch, and continuous improvement of new technologies & process automation developed within the company's worldwide engineering team.
• Develops schedules, critical deliverables, budget, resource allocation plan, logistics, and other support requirements for assigned program in collaboration with both the company & contract manufacturing teams.
• Coordinates activities of supporting project teams and internal and external development partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Leads bug tracking resolution and reporting of program risks, status, and options for resolution to executive management.
• Leads customer support framework and be a focal point to minimize the post-launch impact more from the pre-emptive options perspectives
• Acts as a customer voice liaison for the solutions/ services
• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• Leads and provides guidance and mentoring to less-experienced staff members.
• Support GTM planning, launch readiness, and post‑launch optimization for media, app, and ad-supported features.
• Manage 3rd‑party development vendors and platform partners, ensuring delivery accountability and SLA adherence.
• Communicate program status, risks, and decisions to executive stakeholders with clarity and influence

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees