Correspondence Intern

City of New York • New York City, NY

3d

About The Position

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s External Affairs Office is responsible for all internal and external agency communications. This includes the press office, social media, the agency editor/speechwriter, correspondence, public outreach, and constituent services. External Affair’s Customer Service Unit is seeking a dynamic, self-motivated individual to serve as a Correspondence Intern to assist the Deputy Director of Correspondence.

Requirements

• As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Responsibilities

• Answering emails and hard mail correspondence from the public.
• Responding to 311 Service Requests.
• Answering telephone inquiries.
• Analyzing correspondence and Service Request trends and topics to help facilitate the creation of standardized responses that will help the unit become faster and more efficient in responding and reduce turnaround time.
• Helping in researching information needed to respond to elected official inquiries
• Attend Outreach Events to inform the public about DOF programs and initiatives.
• Working on special projects when needed.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees