Correspondence Specialist

HMSA • Honolulu, HI

2d • Hybrid

About The Position

1. Research problems and concerns from providers to respond to claims, policy
and reimbursement issues in a timely and accurate manner. Proactively
resolve problems to ensure necessary compliance and build trust and strong
business relationships with all providers via phone, email or written
correspondence.
2. Track and resolve high level correspondence/complaints in an accurate and
timely manner.
3. Analyze and report trends associated with research findings. Identify
chronic, inefficient patterns or behaviors.
4. Participate in special department projects.
5. Undertake provider education related activities and projects with providers
to build positive and collaborative relationships which includes updates on
the Provider Resource Center portal
6. Perform all other miscellaneous responsibilities and duties as assigned or
directed.

Requirements

• Associate's degree and one year of related work experience; or equivalent combination of education and related work experience.
• Strong verbal and written communication skills
• Basic level knowledge of Microsoft Office applications. Including but not limited to Word, Excel, Outlook, and Power Point.

Responsibilities

• Research problems and concerns from providers to respond to claims, policy and reimbursement issues
• Proactively resolve problems to ensure necessary compliance and build trust and strong business relationships with all providers via phone, email or written correspondence.
• Track and resolve high level correspondence/complaints
• Analyze and report trends associated with research findings.
• Identify chronic, inefficient patterns or behaviors.
• Participate in special department projects.
• Undertake provider education related activities and projects with providers to build positive and collaborative relationships which includes updates on the Provider Resource Center portal
• Perform all other miscellaneous responsibilities and duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees