Correspondence Specialist II, Quality Relations

NIGHTINGALE EDUCATION LLC SOLE MB • Salt Lake City, UT

1d • Onsite

About The Position

Correspondence Specialist II in Quality Relations manages full inbox operations for a designated function, ensuring timely, accurate, and professional responses to learner inquiries. This role builds on the foundational work of Level I by taking full ownership of inbox management while maintaining quality and consistency in all correspondence.

Requirements

• Associate degree required; bachelor’s degree preferred.
• At least 1–2 years of experience in learner support, customer service, or operations.
• Demonstrated strong written communication skills.
• Experience using CRM or ticketing systems preferred.
• Ability to multitask in a high-volume environment while maintaining accuracy and professionalism.

Responsibilities

• Manage the full inbox for assigned functions, responding to inquiries within established service levels.
• Categorize, prioritize, and resolve learner inquiries, escalating when necessary.
• Draft, edit, and send professional communications to learners, faculty, and other stakeholders.
• Ensure consistent use of CRM, SIS, and communication tools for tracking and documentation.
• Identify patterns or recurring issues in inquiries and recommend process improvements.
• Collaborate with peers and other departments to resolve complex or multi-step issues.
• Support overflow and shared inbox operations as needed.
• Assist in pre- and post-semester projects related to learner communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree