CRM Specialist

BELFOR Franchise Group • Ann Arbor, MI

22h

About The Position

BELFOR Franchise Group (BFG) is one of the largest and most respected
franchisors in the nation. With twelve of the strongest franchise opportunities
on the market, BELFOR Franchise Group is a dominant brand in the restoration,
home services and commercial cleaning industries. For over a decade, BELFOR
Franchise Group has been empowering entrepreneurs to own businesses that are not
only designed for growth, but also provide a meaningful service to their
communities.

BFG is seeking a CRM Specialist to be the point of contact for franchisees and
internal departments. This individual will assist in support, training, and
ongoing development of the CRM to find ways to optimize features and programs
for several brands within BELFOR Franchise Group.
impacts franchise growth and brand image.

Requirements

• Strong Project Management skills
• Understanding and hands-on experience in software development and web technologies
• Able to understand business key drivers and connect to system needs
• Strong analytical and problem-solving skills.
• Strong interpersonal skills
• Strong communications (written and verbal) and relationship building skills.
• Previous experience training individuals on software
• Proficient with Microsoft Office Suite of Products (PowerPoint, Word, Excel, Outlook, SharePoint) and Google equivalent.
• Self-motivated with the demonstrated ability to take initiative.
• Ability to multitask and meet established deadlines, while maintaining quality and customer satisfaction.
• Ability to work under pressure in a self-directed environment while managing multiple tasks and constantly changing priorities.
• College degree or equivalent work experience.

Nice To Haves

• A high level of proficiency using CRM software
• Preferred experience with CRM integration and implementation
• Three years of Project Management experience.

Responsibilities

• Serves as primary contact for CRM Support for multiple brands. Becomes a system expert and responds to all inquiries, troubleshoots, and resolves software issues.
• Generates reports and interprets data exported from the CRM to identify where improvement or additional training is needed.
• Performs regular data audits to maintain data integrity and reliability.
• Prioritizes CRM development requests and works with internal resources and third-party vendor(s)
• Facilitates all training through webinars and in person training; may require up to 10% travel to franchise owner locations.
• Communicates and coordinates with internal resources, committees, and third parties/vendors and assures on-time project delivery and reports progress.
• Maintains a positive relationship and communication with all stakeholders and vendors.
• Leverages internal coaching and training staff to support promotion and adoption of CRM

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level