Customer & Community Marketing Lead

Pactum AI • New York, NY

6d

About The Position

Pactum is seeking a challenge-driven Customer and Community Marketing Lead to build the customer voice at the center of Negotiation Intelligence. This is not a traditional marketing role. It is a strategic role for someone who understands procurement from the inside and wants to help shape its future.
You will build and activate a practitioner community around Pactum, turning real customer experience into credibility, education, and advocacy. This role connects first-hand procurement knowledge with storytelling, community building, and category leadership, positioning Pactum as a trusted home for senior procurement professionals.
In short, your mandate is to turn customers into advocates, community into influence, and real procurement experience into Pactum’s most credible growth lever.

Requirements

• A background in procurement, sourcing, or supply chain, with first-hand understanding of procurement workflows and challenges
• Experience as a procurement practitioner, buyer, sourcing lead, or category manager, or a strong interest in transitioning from procurement into a community- or content-focused role
• Comfort engaging with senior procurement leaders in conversations, events, and discussions
• An active or confident communicator, including on platforms such as LinkedIn or in live settings
• Strong relationship-building and facilitation skills, with the ability to earn trust and encourage participation
• Strong skills in storytelling, education, and community building
• A startup-ready mindset that is curious, accountable, and motivated by ownership and impact

Responsibilities

• Build and manage Pactum’s customer and practitioner community, creating a space where procurement leaders learn, connect, and engage around Negotiation Intelligence.
• Identify, activate, and support customer advocates who are willing to share experiences, perspectives, and outcomes.
• Own and evolve the Negotiation Heroes program, including customer spotlights, recognition, and storytelling initiatives.
• Develop authentic customer stories and case studies rooted in real procurement challenges, decisions, and results.
• Organize and host virtual and in-person community sessions such as roundtables, meetups, and peer discussions.
• Support Negotiation Intelligence certifications and badges, encouraging participation and reinforcing practitioner credibility.
• Encourage and enable customers to participate in events, panels, content, and industry discussions.
• Partner closely with Social, Content, and Events teams to amplify customer voices and ensure consistency across channels.
• Represent the customer perspective across marketing initiatives and act as a bridge between customers, community, and internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed