Customer Service-Order Entry Specialist
About The Position
Our in-person, onsite Customer Service - Order Entry Specialist provides courteous and professional service for PFC Products, a division and product line of Admore, Inc. to our retail customers by phone, email, and/or live chat; assisting with product information, pricing, and order specifications. This skilled individual will receive, review, and process incoming orders from the website/portal, email, and phone by gathering required details, entering order information into JDE, and preparing accurate job documentation for print manufacturing following our workflow standards. This customer-centered role ensures order details, artwork, and specifications are complete and accurate before orders move into production. The ideal candidate maintains a calm, pleasant demeanor, communicates clearly in both written and verbal interactions, and demonstrates strong attention to detail while managing multiple tasks in a fast-paced environment.
Requirements
- Proficient computer and typing skills, with the ability to work across multiple monitors and software applications simultaneously.
- Strong written and verbal communication skills, with the ability to assist customers professionally and communicate calmly when resolving order questions or production concerns.
- Strong attention to detail when reviewing order information, correspondence, and digital files in a production environment where accuracy is critical.
- Ability to manage multiple orders and tasks simultaneously while maintaining accuracy and meeting deadlines.
- Pleasant, professional demeanor with a team-oriented attitude.
- Working knowledge of Outlook, Excel, Acrobat, JDE, pricing tools, and company web systems.
- Basic math skills, including calculating percentages, discounts, and square area.
- Availability to work overtime as needed and when mandated/scheduled.
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Nice To Haves
- Basic knowledge of graphic arts, print production, and PFC Products line is helpful but not required.
Responsibilities
- Maintain working knowledge of the PFC Products line, including specifications, options, and ordering requirements available through the web portal and product materials.
- Coordinate and manage incoming customer orders received through the e-commerce portal, email, or telephone.
- Review supplied order information; download and organize digital artwork.
- Review and maintain customer account information to ensure accurate order processing.
- Generate price quotes and estimates.
- Enter order details into JDE for both standard and custom products.
- Review proofs, manage order revisions, and address customer questions or concerns..
- Collect and process customer payment information.
- Generate and print production paperwork and route orders to manufacturing departments.
- Proofread and verify order specifications, artwork, and instructions before releasing jobs to production.
- Communicate with production team members as needed to obtain order status or updates.
- Perform general filing and document management duties.
- Other duties may be assigned.
Benefits
- Self-Funded Medical Health Plan with Dental and Vision benefits after 90 days. Low out-of-pocket premiums and co-pays.
- Company paid Life Insurance, AD&D and Long Term Disability Insurance
- Optional flexible spending account (Medical and Dependent Care)
- Optional Short-Term Disability Insurance, Life Insurance, Accident Insurance, and more
- PTO available at hire (pro-rated for new hire based on start date)
- Paid Holidays (9 recognized throughout the year)
- 401(k) with employer match
- Employee Appreciation Program
- Company-wide seasonal events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
