Customer Service Rep 2

First Tactical

8d

About The Position

Coordinates activities with customers, sales representatives, administration
and production to satisfy our customers’ requirements including but not
limited to entering orders, supporting distributors, sales reps, and creating
/ maintaining call logs. Provides administrative support to the Sales
Department.
Answers telephones and responds to orders, general customer inquiries, and
customer complaints.
Assists sales representatives with order status information, expediting
orders and troubleshooting information.
Communicates directly with the customer providing information such as:
purchase order status and ship dates for open orders.
Handles customer complaints and inquiries.
Facilitates special and rush order requests from sales reps and direct
customers
Completes and verifies all customer purchase orders.
Computer skills; Microsoft Excel (to include spreadsheets and pivot tables),
Word and PowerPoint.
Demonstrate flexibility to assist with special projects
Excellent resolution and conflict skills.
Very detailed oriented.
Has extensive Product knowledge with the ability to understand Product
Releases
Ability to navigate through the Customer Service folder
Perform other duties as assigned.

Requirements

• High school diploma or its equivalent
• Language Proficiency: All candidates must be fluent in English, with the ability to speak, read, and write at a professional level
• (3) five or more years of experience within the Customer Service or related field
• The ability to operate various word-processing software, spreadsheets, and database programs
• Regular and predictable attendance is an essential function of this position
• Be available to work overtime with minimal notice
• Excellent customer service relations skills
• Ability to set priorities and manage time effectively
• Ability to work independently
• Computer skills; Microsoft Excel (to include spreadsheets and pivot tables), Word and PowerPoint
• Excellent resolution and conflict skills
• Very detailed oriented
• Has extensive Product knowledge with the ability to understand Product Releases
• Ability to navigate through the Customer Service folder

Responsibilities

• Coordinates activities with customers, sales representatives, administration and production to satisfy our customers’ requirements
• Enters orders
• Supports distributors and sales reps
• Creates / maintains call logs
• Provides administrative support to the Sales Department
• Answers telephones and responds to orders, general customer inquiries, and customer complaints
• Assists sales representatives with order status information, expediting orders and troubleshooting information
• Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders
• Handles customer complaints and inquiries
• Facilitates special and rush order requests from sales reps and direct customers
• Completes and verifies all customer purchase orders
• Demonstrates flexibility to assist with special projects
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees