Temporary | Customer Service Rep, Eck Visitor Center
About The Position
At the Notre Dame Alumni Association, our mission is to welcome and uplift the entire Notre Dame family, helping them thrive in learning, service, faith, and work. We exist to celebrate Notre Dame, build lifelong relationships, and inspire our community to be a force for good in the world. The Customer Service Rep, Eck Visitor Center, will work 8-24 hours per week to inform and inspire visitors - whether they come for the first time or have a long Notre Dame legacy. As the “front door” of the University of Notre Dame, the Eck Visitor Center Customer Service Rep is responsible for welcoming all alumni and visitors to campus as well as answering the telephone in a timely and polite manner. Visitor Center staff will also be responsible for any administrative support at the request of the alumni association staff. Candidates must be able to work some evening and weekend shifts, and home football Fridays and Saturdays. Hours vary weekly.
Requirements
- Exceptional verbal communication and a "visitor-first" attitude, specifically the ability to handle high-volume phone calls with professionalism and warmth
- Previous experience in hospitality, reception, or retail environments
- A proven track record of punctuality and dependability
- Ability to pivot between welcoming guests in person and performing clerical/administrative tasks as assigned by the Alumni Association
- Comfort using basic office software (Google Workspace or Microsoft Office) and multi-line phone systems
- An interest to continuously learn more about the university's history and operation
Nice To Haves
- 1-2 years of customer service experience
- Familiarity with the university campus, history, and departments to answer visitor questions accurately
Responsibilities
- Welcoming all alumni and visitors to campus
- Answering the telephone in a timely and polite manner
- Providing administrative support at the request of the alumni association staff
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
